Say hello to opportunities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies.
We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
This is where you and your skills come in. We’re currently looking for : A Customer Success Manager to help customers by aligning their business goals to current and future product capabilities.
To succeed in this role you must have experience in :
Developing customer relationships and credibility by building trust and ensuring the customer’s needs are met
End to end ownership of customer accounts
Acting as the voice of the customers by communicating issues and customer’s feedback to internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
Be proactive and accountable for driving resolutions to all issues by collaborating with internal teams
Working with customers to define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, milestones, risks and metrics
Proactively identifying key challenges and present standard solutions to help customer account growth
Creating lessons learned (root cause analysis on failed accounts) and use for future improvements
Encouraging customers to utilize new features that will help them drive their business forward
Evaluating churn and down sell risk for each customer and proactively addressing dissatisfaction or feature gaps to drive retention throughout the customer life cycle.
Developing plans that ensure that customers are successfully adopting our platform that align to their business needs
Conducting regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their RingCentral investment
Managing and negotiating renewal agreements by providing guidance on renewal strategy to increase value
Desired Qualifications :
1-3 yrs. direct and verifiable customer success, consulting or Account Management and Renewal experience for a SaaS company
Bachelor’s Degree or equivalent experience in Customer Success, Consulting or Account Management
Proven experience building strong customer relationships with IT and business executive stakeholders and efficiently communicating internal and external voices.
Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
Strong skills in verbal and written communications, strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences
Knowledge of Salesforce and Customer Success platform (i.e Catalyst, Gainsight)
What we offer :
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Wellness programs including 1 : 1 coaching and meditation guidance
Paid parental and pregnancy leave and new parent gift boxes
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child / Adult / Pets)
Pet insurance and Pet Telehealth
Employee Assistance Program (EAP) with counseling sessions available 24 / 7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program
RingCentral’s Global Service and Support team leads the post-sale experience for our customers making sure their every need is met, and that they’re able to use our products effectively and easily.
As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it : we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.
Bottom line : We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
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