Customer Success Manager
Location : Remote, USA (TX or greater NYC preferred)
Who we are : We are a multinational AI solution provider for the food industry. The heart of our software development and AI center of excellence lies in Munich, Germany.
PreciTaste is in hyper-growth mode, offering our team the unique opportunity to transform the quick service restaurant (QSR) industry worldwide.
By using our suite of AI software, teams work together more efficiently, serving the freshest food to customers and reducing food waste.
PreciTaste is in four of the six largest QSRs in the world and has a rapidly growing market share in additional brands, providing exciting career advancement opportunities.
The role : We seek a highly motivated and talented Customer Success Manager to join our fast-growing AI company. In this role, you will play a crucial part in ensuring customer satisfaction, providing ongoing training and support, and acting as a trusted advisor to help customers achieve their operational goals using PreciTaste's AI solutions.
What you'll do :
- Customer Onboarding : As the lead in the onboarding process for new clients, you will ensure a smooth transition and setup of PreciTaste's AI solutions in their kitchens
- Training : Conduct comprehensive training sessions for restaurant staff, demonstrating how to use our software to maximize efficiency
- Support : Provide ongoing support to customers, addressing any issues or concerns they may have and ensuring they are getting the most out of our solutions
- Relationship Management : Build and maintain strong relationships with key stakeholders at client organizations, acting as their main point of contact and trusted advisor
- Feedback : Gather customer feedback to help inform product improvements and updates
- Cross-functional Collaboration : Work closely with the sales, product, and other teams to ensure customer needs are being met and to drive continuous improvement
- Advocacy : Advocate for customers internally by collaborating with our Product team to translate customer feedback into product requirements
What you'll bring :
- Previous experience in the restaurant industry is essential
- 2+ years of experience in a customer success or similar role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a proactive approach to customer service
- Comfortable with technology and able to quickly learn new software
- Experience with AI or kitchen management systems is a plus
- Bachelor's degree in business, hospitality, or a related field
Preferred :
- Experience with SaaS
- Familiarity with QSR / restaurant operations
- Experience managing restaurant operations
- Experience with CRM software
What we offer :
- Cutting-edge technologies powering the future of AI in QSR
- Exponential growth opportunities
- Access to one of the largest customer bases in the world
- Discounts on retail products, services, and experiences
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