A company is looking for a Real Time Analyst - Lead Workforce Management Representative.Key ResponsibilitiesMonitor real-time queues and manage transactions across multiple lines of businessAnalyze call trends and provide recommendations for staffing and strategy adjustmentsLead daily performance reviews and communicate updates to internal stakeholdersRequired QualificationsBachelor's degree or equivalent experienceMinimum of two years of call center experienceIntermediate expertise in Excel and PowerPointAbility to work flexible hours and overtime as neededExperience with call center tools and workforce management software
Epic Analyst - Grand Central/Prelude/Real Time Eligibility
The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application sup...
Real Time Analyst
A company is looking for a Real Time Analyst - Lead Workforce Management Representative. ...
Epic Analyst - Grand Central/Prelude/Real Time Eligibility
DescriptionSummary:The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will prov...
Epic Analyst - Grand Central/Prelude/Real Time Eligibility
Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. Ability to adjust to and imple...
Specialty Operations Support Analyst
The Specialty Operations Support Analyst assists the Foreclosure, Short Sales, Lien Verification, and Customer Options teams with various tasks related to these departments. Responsibilities can include the need to complete deferments, manage correspondence with Realtors for short sale files, make a...
Epic Analyst - Grand Central/Prelude/Real Time Eligibility
The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application sup...
Real Time Analyst - Lead Workforce Management Representative
Real Time Analyst - Lead Workforce Management Representative. Real-time monitoring of queues and transaction management across multiple lines of business. Provide real-time updates regarding queue management and performance. Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and...
Member Support Real-Time Analyst
Member Support Real-Time Analysts (RTA) at Peloton are a part of the Global Member Support (GMS) Planning team located in Plano, TX reporting to the RTA Supervisor. Monitor real-time work statuses and notify leadership of exceptions. Manage real-time changes to agent schedules in the WFM platform an...
WFM Real-Time Analyst
As WFM Real-Time Analyst – you will be part of the Workforce Management team and will be responsible for staff scheduling, planning, and real-time monitoring to ensure optimum service levels and agent/Xpert productivity. Real-time monitoring of queues; support real-time updates of queue/skill assign...
Specialist, WFM Real Time Analyst - Temporary
As a Specialist, WFM Real Time Analyst - Temporary working remotely in the USA, you'll be a part of bringing humanity to business. Bring your time management and organizational skills to manage multiple, complex, on‐going tasks. ...