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Area Manager

Area Manager

Steak 'n ShakeIndianapolis, IN, US
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District Manager

Overall Mission : To model and ensure consistent execution of Quality, Service and Cleanliness, as well as delivering district business performance results in each of the key result areas by developing a culture of accountability and delivering "Every Store Perfect" :

  • Through a process approach ensuring standards (financial and operational) by executing plans and holding store teams accountable to grow sales and profit, maintaining quality at the highest levels.
  • Through clearly communicating brand standards and expectations;
  • Through coaching, training and mentoring the Management teams to achieve their full potential;
  • Through driving an ownership mentality by showing an ability to grow the business with both top line and bottom line results;
  • Through building an environment consistent with the Company Mission and Vision.

Key Performance Areas :

Sales and Profit Growth

  • Lead district with an unrelenting passion to grow sales and profitability.
  • Ensure the district results achieve the expectations for the key result measures while demonstrating an ability to change.
  • Report district performance to Division Presidents quarterly through a process approach.
  • Partner with Division Presidents on local marketing to plan and execute DMA-level and local store marketing plans.

    • Developing People

  • Coach General Manager to hold Management team accountable for service, quality, cleanliness, facility and safety improvement plans and results.
  • Oversee and ensure the effectiveness and execution of crew training, recertification, development and promotion process.
  • Lead bench discussion with DM & HRM on effective succession planning processes.
  • Conduct interviews, hire, and train quality management candidates from internal, external, and campus efforts.
  • Ensure effective MIT and Manager Training, development, and feedback execution through weekly visits with Managers in Training.
  • Support and prioritize development of General and District Manager hires in partnership with DP, HRM and FTM.
  • Ensuring the most effective utilization of company assets and district talent.
  • Coach General Manager on appropriate store associate staffing requirements.
  • Ensure Operation Supervisor and Internal Management Candidate development.

    • Brand Execution

  • Responsible to model, coach, mentor, train, and communicate service and production expectations with management teams.
  • Maintaining quality standards in Service, Quality, Cleanliness, Facility, and safety as measured by key metrics.
  • Hold General Managers and their teams accountable for improving all Guest measures.
  • Coach General Managers and Management teams on creating and implementing action plans for rapid improvement with an appropriate level of follow up.
  • Partner with Maintenance Department to safeguard Facility and Equipment standards.
  • Lead new product, process and program roll outs within the District.
  • Hold General Managers and their teams accountable for effective implementation of new products, processes and program in their restaurants.

    • Environment

  • Lead with a structured and disciplined approach to Daily, Weekly, Period and Quarterly success routines.
  • Model celebrating successes.
  • Recognize improved and / or top performance on each and every store visit.
  • Partner with HRM on Associate and Management Investigations in accordance with investigation procedures.
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