About the Role :
The Client Success Representative (CSR) plays a crucial role in guiding new and existing customers through setting up and onboarding Wiley’s assessment solutions.
The CSR is instrumental in establishing and building client relationships to promote client loyalty and retention. As a CSR, you will handle a range of client interactions including account setup, order fulfilment, post-purchase follow-up, and general customer support to help keep customers satisfied.
This pivotal role reports directly to the Senior Sales Manager.
How you will make an impact :
- Aid clients through initial and ongoing product / platform training sessions for assigned customer accounts / projects.
- Monitor customer activity related to the product or service.
- Perpetually maintain efficient internal and external communications and alignment in a client-goal-oriented manner.
- Assist with client onboarding activities and projects.
- Assist in other day-to-day activities, including but not limited to placing orders, tracking order status, account setup and maintenance (credit / invoicing), and other duties as assigned.
What we look for :
- BA / BS Degree in Business or Marketing is desirable; a combination of education and experience can substitute for formal education.
- Experience with sales information tools is desirable as well as a track record of selling technology and solutions in a B2B environment (minimum of 2 years).
- The ability to multitask effectively.
- Be a self-starter.
- Demonstrated sound judgment.
- Demonstrated proficiency with common business technology tools (Customer Relationship, Microsoft Word / Excel / PowerPoint, Microsoft Teams / Zoom).
- Strong communication (verbal and written) and presentation skills; fluency in English.
- Able to build strong relationships with multiple internal and external stakeholders.
About Wiley :
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges.
We are advocates of advancement, empowering knowledge-seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage.
Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
Wiley is an equal opportunity / affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws.
Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.
The range below represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA.
It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
Wiley proactively displays target base pay range for UK, Canada and USA based roles.
When applying, please attach your resume / CV to be considered.
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