Patient Services Representative - Float

This position is required to float among our locations in North Austin including Harker Heights, Burnet, Marble Falls, and Georgetown .

Urgently hiring! Pay is based on experience.

Benefits :

We offer generous benefits including medical, dental, vision, health savings account, paid time off, 401K, 401K company match, disability and life insurance.

We also offer a consistent day shift, Monday-Friday schedule, employee assistance program, free parking, employee referral program, and employee discounts!

Position Summary :

This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities :

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Other duties may be assigned.

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
• Answer telephone promptly and in a polite and professional manner
• Schedules and registers patient appointments and follows established procedures : Remind patient to arrive 15 30 minutes before scheduled appointment to complete paperworkRemind patient of cancellation / no-show policyRemind the patient of items to bring to appoints : insurance card, medications, and office visit fee
• Accesses EHR to communicate to clinical staff members and / or providers telephone encounters using SBAR format and / or appropriate smart phrases
• Balances cash sheet and cash drawer in accordance with established standards
• Operates a multi-line telephone console

Experience Requirements

Minimum one-year experience in customer service, preferably in a related clinical environment

Education, Licensure & Certification Requirements

• High School diploma or equivalent
• Associates degree or related healthcare certification, preferred

Knowledge, Skills and Abilities Requirements

• Strong attention to detail and accuracy, professional attitude, reliable
• Ability to handle confidential and sensitive information
• Ability to communicate in an active multi-office environment
• Ability to efficiently operate all job-related office equipment
• Ability to follow or provide verbal and written instructions
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
• Basic to intermediate computer operation
• Mathematical and / or analytical ability for basic to intermediate problem solving
• Specialty knowledge of systems relating to job function

Supervisory Responsibilities

This position has no supervisory responsibilities