Description
The parts counter position is responsible for taking parts requests from customers as well as the service department and must be able to quickly and accurately identify, locate, and quote the parts needed.
You must be able to professionally and effectively communicate with customers, vendors, and other employees. The parts counter is a fast paced, type of job that relies heavily on a high level of computer proficiency, excellent communication skills, salesmanship and multitasking capabilities
Essential Functions
- Assist customers / technicians in a courteous, professional manner.
- Answer phones and emails in a timely courteous manner.
- Utilize multiple computer applications to efficiently and accurately look up, order, and sell parts.
- Utilize multiple forms of communication (phones, emails, text message) to stay in constant contact with customers and vendors.
- Constantly work to maintain the highest levels of customer satisfaction.
- Obtain detailed information from customer to insure accurate parts ordering and billing.
- Maintain neat, clean, organized appearance throughout the parts department.
- Establish, maintain, and grow parts sales through excellent customer service, diligent follow up and a constantly evolving knowledge of parts.
- Establish, maintain, and constantly increase an excellent working knowledge of our products by completing any available training and ongoing education opportunities.
- Report detailed information on lost sales for part manager.
Competencies
- Computer proficiency
- Technical Capacity. Med / Heavy duty parts and application knowledge. Customer management skills
- Thoroughness
- Attention to detail
- Time Management
- Communication Proficiency
- Multitasking
Since 1979, Midwest Bus Sales has provided award-winning sales and service to customers nationwide. Our friendly and knowledgeable staff is dedicated to providing the very best sales, parts, and service experience in the industry.
We have the experience, expertise, and resources to get you the right bus at the right price, and to keep it running smoothly and safely.
We are the largest Thomas Built Bus Dealer in the US. Covering six states with five locations, we have the size, scope, and ability to provide the highest quality customer and employee experience.
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