Onboarding Specialist

Working Hours / Days

8 / 5

Overview

The Onboarding Specialist will provide a coordinated and consistent approach in onboarding, deploying and driving adoption of digital products and services to our customers.

Works closely with Sales Department PSSR’s and MSR’s to provide solutions that will enhance client satisfaction by supporting our different digital platforms.

The onboarding Specialist will be also responsible for TIER II support as part of Cat Customer Care world class eCommerce support

Basic Duties

• The Onboarding Specialist will act as liaison between Product Support and Sales Department for customer onboarding after machine delivery
• Responsible for on-boarding customers on all our digital platforms (PCC, MCC, The New Vision Link, Cat Inspect... )
• Obtain customer consent of Cat Digital Policy
• Collect customer digital platform end user information to create CWS, UCID, DCN to properly subscribe machines with Product link.
• Make sure last three steps are completed before 10 days of machine delivery
• Perform customer follow up to make sure they are engaged with digital products.
• Perform monthly reports to monitor customer onboarding success
• Provide support to Manager on our Digital Excellence Program
• Administers Dealer maintenance Tool (DMT)
• Altorfer TIER II support (In App & Local) for Cat Customer Care,
• Establishes professional customer relationships with appropriate customer personnel.
• Other job duties may be assigned.

Qualifications

• Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail.
• Must have a positive attitude and excellent customer service skills.
• Strong computer skills required and familiar with programs such as, Microsoft Office Suite : Word, Excel and Outlook.
• Excellent communication skills (written, e-mail, and verbal) are necessary.
• Previous administrative, clerical or sales support experience is ideal.
• High School Diploma or equivalent is required.

Physical Requirements / Working Conditions

This position will primarily work in an office environment, there may be times when you are required to go out into the service and warehouse area and will need to wear appropriate safety equipment (IE- Safety glasses or side shields).

May, on a continuous basis, sit at desk for an extended period of time; intermittently answer telephone and write or use a keyboard to communicate through written means.

Must be able to walk, bend, lift up to 20lbs. Candidate must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them.

As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the A-Team and is critical to our success.

Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry.

A company that offers competitive pay, excellent benefits, and the opportunity to work a remarkable team of people.