Project Manager, Technical Operations

ABOUT OUR STUDIO

Our headquarters is where the gaming culture and Southern California lifestyle meet, creating a vibrant work environment that epitomizes our belief that every day should be well played.

Daybreak San Diego is the home of Darkpaw Games, creators of the legendary EverQuest and EverQuest II games. This is also the home of Rogue Planet Games, developer of the award-winning MMOFPS PlanetSide 2.

The perks of working at Daybreak San Diego extend well beyond the beautiful weather in this prime location. Access to the local gym, as well as on-site fitness classes, game nights, and a strong appreciation for the local craft brew scene (we even turned one of our original game servers into an on-site kegerator) are just some of the ways that make working at Daybreak (San Diego) exciting! Working here is about being part of a community.

Find out more about our studio at .

THE OPPORTUNITY

The Project Manager, Technical Operations is responsible for driving the overall planning, management and completion of Operations and Information Technology projects across our global organization in the Technical Operations Department at San Diego, CA reporting to the Sr.

VP of Operations, this position will be responsible for :

• Coordinate, track, and manage the activities of project resources to ensure that project tasks are completed on time, within scope, and at acceptable quality
• Communicate schedules, updates, status, major decisions, risks, and blockers
• Evaluate processes and introduce improvements as needed
• Facilitate collaborative review processes between stakeholders and team members
• Follow change management process to capture change requests, communicate impact, request stakeholder decisions, and execute changes, if applicable
• Gather requirements for work effort from project stakeholders to build clear and concise project schedules and plans
• Identify, track, manage, and resolve issues attributed to both internal and external factors
• Knowledge of project management software and Agile methodology
• Lead and drive status meetings to be as functional and efficient as possible
• Provide motivation and clear direction to ensure that project goals, objectives, milestones, and deliverables are achieved
• Work closely with game teams and provide oversight of the master schedule to help manage team resources

Other Criteria

Years of Experience, Education, and / or Certification...

• 5+ years managing projects for IT or software engineering teams
• Bachelor's Degree in Information Technology, Software Engineer, or equivalent work experience
• Comfortable working in new or ambiguous areas where learning and adaptability are necessary
• Self-driven, attention to detail, and a great team player
• Strong interpersonal and communication skills
• Strong knowledge and experience of Jira and Confluence with hands on experience in setting up projects, dashboards, and custom JQL filters.
• Knowledge of IT systems and terminology
• Excellent written and verbal communication skills

Pluses

• PMP Certification
• Experience as an IT administrator or engineer
• Game Industry experience and a passion for games especially MMOs

First-Year Success

• Have a clear sense and understanding of how the teams operate as a business
• Mastery navigating internal team and stakeholder relationships to be as efficient as possible
• Garnered strong trust and rapport with stakeholders and proven knowledge of subject matter
• Proactively supporting and evaluating methods within all disciplines to identify opportunities to improve efficiency, transparency, and pipelines and refinement
• Success in implementing a positive change as noted by the teams.
• Create a project view within JIRA that allows an easy one-shot view of progress and status of each product and ensure its maintenance and accuracy
• Work with the teams to keep a one-year roadmap established every quarter, i.e. continually work ahead to improve production and efficiency
• Embrace the values of the studio and set up creative meetings
30+ days ago