Say hello to opportunities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role.
First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies.
We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
This is where you and your skills come in. We’re currently looking for : At RingCentral, our Advanced Support Engineers serve as the owner of the post-sales relationship with our most valued and high-profile customers.
If you join our team, you will assume a very strategic role within the company and will focus on driving results and customer satisfaction.
As a Sr Manager, Advanced Support Engineering, you will have a broad and dynamic set of responsibilities from strategy to executing directives.
This role requires a passion for building leaders, building relationships, and building teams that will deliver world class results to RingCentral and the customer.
To succeed in this role you must have experience in :
Lead, coach and motivate a team of Advanced Support Engineers (ASE) to exceed expectations
Team mentorship and guidance of soft skills development through ad-hoc and regular one on ones with team members focused on building team camaraderie and self sufficiency
Train staff on company processes, policies and procedures
Identify needs for and drive process improvements
Delegate authority and responsibility with accountability and follow up
Effectively and simultaneously prioritize multiple tasks, projects and deadlines
Build and maintain cross-functional relationships and provide feedback as the voice of support
Manage customer expectations and experience to deliver high customer satisfaction and increase retention
Sets the example for Advanced Support Engineers in areas of personal character, commitment, organizational and solving skills, and work habits
Desired Qualifications :
3+ years in Technical Support and 2+ years managing people in a customer facing environment (2+ years Technical Support management experience preferred)
Must be resourceful and can collaborate cross-functionally with teams within RingCentral and partners
Intrinsically motivated with an intense curiosity and desire to produce high-quality work
Excellent verbal and written communication skills with presentation abilities
Ability to handle conflict and drive agreement on decisions in which conflicting opinions may exist
Strong problem-solving skills with the ability to analyze data, determine insights and develop processes to drive productivity and efficiencies
The ability to drive problem resolution and decision-making based on data
Must be a strong leader who can attract, motivate, retain, and develop team members
Ability to communicate and empathize with all levels of executives
Self-motivated with the ability to dive right in, be effective and make a difference
Bachelor's degree or equivalent military and / or work experience
What we offer :
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Wellness programs including 1 : 1 coaching and meditation guidance
Paid parental and pregnancy leave and new parent gift boxes
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child / Adult / Pets)
Pet insurance and Pet Telehealth
Employee Assistance Program (EAP) with counseling sessions available 24 / 7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program
RingCentral’s Global Service and Support team leads the post-sale experience for our customers making sure their every need is met, and that they’re able to use our products effectively and easily.
As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it : we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.
Bottom line : We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
Manager, Advanced Support Engineering
As a Sr Manager, Advanced Support Engineering, you will have a broad and dynamic set of responsibilities from strategy to executing directives. At RingCentral, our Advanced Support Engineers serve as the owner of the post-sales relationship with our most valued and high-profile customers. Lead, coac...
Senior Manager, Information Security Office (ISO) Consultant
Center 3 (19075), United States of America, McLean, VirginiaSenior Manager, Information Security Office (ISO) ConsultantAt Capital One, you will help consult on initiatives, programs, and projects to raise their game in Information Security. New York City (Hybrid On-Site): $234,700 - $267,900 for Sr...
Data Loss Prevention Analyst - WFH
The Data Loss Prevention (DLP) analyst is responsible for identifying, monitoring, and protecting sensitive data across the organization. The DLP Analyst will work closely with various departments to develop and enforce data privacy and security policies and procedures. Monitor data transfers and sh...
Manufacturing Engineer III
Working in a fast-paced team environment, the ME will work cross-functionally across the organization including Quality, Program Management, Logistics, Production Control, Industrial Engineer, and Manufacturing. Provides manufacturing decision-making information by calculating production, labor, and...
Project Manager
The role of the Project Manager is to provide leadership & management for the entire lifecycle of an assigned construction project to include: Pre-development input on design, cost and schedule; coordination of associated departments during construction; oversight and evaluation of on-site personnel...
Repatriation Administrative Assistant
A company is looking for a Repatriation Administrative Assistant to facilitate efficient operations of the Repatriation Program through administrative support. ...
Senior Data Governance Analyst
This role will be responsible for implementing core data governance tooling across the business including data catalog and data quality monitoring and reporting and overall governance monitoring utilizing company policies to drive the quality, security, and compliance of our data. The ideal candidat...
Process Engineer
The Process Engineer is responsible for designing, optimizing, and improving manufacturing processes to ensure efficient production, high product quality, and cost-effectiveness. Minimum 2-5 years of experience in process engineering in electronic and hardware manufacturing processes. The Process En...
Engineering Technician
As an Engineering Technician, you will play a crucial role in supporting engineering operations and projects by providing technical assistance and hands-on support. Your contribution in performing tests, conducting experiments, and analyzing data will be vital in ensuring the success of various engi...
Mechanical Engineer
Bachelor's degree in Mechanical Engineering. Mastery of advanced concepts, principles, and practice in mechanical engineering. In-depth knowledge of local, state, federal, and foreign country laws, codes, and other statutory requirements affecting mechanical engineering design throughout the NAV...