Experienced Service Technician

Job Type Full-time Description

Veterans encouraged to apply

The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems.

You'll be the heart of the service department, using your technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely.

Responsibilities :

• Diagnosis and Repair :
• Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.
• Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.).
• Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.).
• Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding.
• Repair and replace faulty components following service manuals and manufacturer specifications.
• Test repairs to ensure functionality and safety.
• Document all repairs and parts used on service orders.
• Customer Service :
• Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way.
• Provide accurate estimates and timelines for repairs.
• Keep customers updated on service progress and address any concerns promptly.
• Technical Skills and Knowledge :
• Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair.
• Stay up to date on new technologies and repair procedures through training and certifications.
• Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience).
• Proficient in using various diagnostic tools and automotive repair equipment.
• Maintain a clean and organized work area, adhering to safety protocols.
• Additional Responsibilities :
• May perform test drives to evaluate vehicle performance and diagnose issues.
• May research technical information and consult with colleagues or service manuals to solve complex problems.
• May recommend preventative maintenance services to customers.
• Contribute to a positive and efficient work environment within the service department.

Qualifications :

• Demonstrating a high HQ (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Valid driver's license with a clean driving record.
• Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience (some dealerships may accept less experience with relevant training and certifications).
• Completion of an automotive technician training program or equivalent experience.
• Possession of Automotive Service Excellence (ASE) certifications is a strong plus (specific certifications may vary depending on dealership).
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent problem-solving and critical thinking skills.
• Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
• Good communication and interpersonal skills to interact effectively with customers.
• Ability to work independently and as part of a team in a fast-paced environment.
• Automotive Service Excellence (ASE) certifications a plus.

Benefits of Working at Swickard :

• Career Path Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Open Service Appointment Schedule customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
• Progressive pay plans : As your tenure increases and you complete more certifications, we’ll pay you more!
• Paid manufacturer training we’ll pay to help you gain new certifications and advance your career with some premier manufacturers.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package :

• Insurance : medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan invest in your future.
• PTO and paid holidays

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture : We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands : Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality.

Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career.

Do you have what it takes?

To all recruitment agencies : Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees.

Swickard is not responsible for any fees related to unsolicited resumes.