A company is looking for a Customer Support Manager to lead and develop a high-performing customer support team.Key ResponsibilitiesScale and manage a customer support team focused on delivering exceptional customer experiencesMeet targets for customer satisfaction, issue resolution, and operational efficiencyProvide feedback to product and engineering teams for continuous improvement based on customer insightsRequired QualificationsDeep understanding of systems and operations in B2B and B2C environmentsExperience in hiring and managing a distributed teamProven success in scaling support teams and maintaining service level agreements (SLAs)Experience in designing training and quality assurance programs at scaleBackground in fintech and experience supporting taxpayers
Customer Support Manager
A company is looking for a Customer Support Manager to lead and develop a high-performing customer support team. ...
Customer Support Manager M/F
This position contributes to our vision by:• Responsible for achieving customer satisfaction which is measured through Airframer & Internal Scorecards• Building new and developing long lasting relationships with customers• Operate as the focal point for any and all matters specific to their customer...
Senior Manager Customer Support
Key Responsibilities:Lead a team of Supervisors and front-line agents across multiple customer support channelsAct as a communication bridge between the business and customers, sharing insights and informationOptimize production and quality by utilizing analytics and creating positive changes for ag...
Customer Support Manager
Greenstone Systems is looking for an experienced, self-driven and Customer Support Manager to join our team! As our Support Manager, you will be responsible for supervising, overseeing, leading, managing, rewarding, and motivating the Tier I and Tier II support teams. A strong understanding of custo...
Customer Support Manager M/F
The Customer Support Manager is responsible for overall relationship and customer support topics associated with a dedicated number of customer accounts assigned to them. Customer Support Managers are the first level escalation to all customer complaints; they are the customer advocate within Safran...
Customer Support and Success Manager
On a given day, you may… Provide product and account support via phone, email, and text message Collaborate cross-functionally to gain context for specific projects Maintain and improve customer-facing resources and technical documentation Define, manage, and improve support queue processes an...
Customer Support Vendor Manager
Stay up-to-date on industry best practices for BPO management and customer support within the financial technology sector. Strong understanding of customer support operations, quality management principles, and productivity. Manage an internal team of three associate vendor managers. Identify opport...
Customer Support Manager M-F
The Customer Support Manager is responsible for overall relationship and customer support topics associated to dedicated number of customer accounts assigned to them. Customer Support Managers are the first level escalation to all customer complaints; they are the customer advocate within Safran Cab...
Manager, Customer Support
Are you a people person with a flair for solving problems and turning challenges into opportunities? As a Customer Support Manager at Planet DDS, you’ll be at the heart of our mission to provide top-notch service and support, overseeing the Tier One customer support team. This role is critical...
Customer Service Associate Team Leader (Front End Support Assistant Manager) - Full Time
Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient serv...