Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Cuatomer Services Representative
Member Services Representative. ...
Customer Service Associate
Greet members, prospective members and guests, providing exceptional customer service. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Member Services Repr...
Customer Service Rep(03115) - 4158 W. County Road 218
Now looking for Customer Service Reps! Could our next All-Star be you? Experience a plus, but not required - skills can be taught. Responsibilities will include but are not limited to: customer service, food prep, some lifting, and cleaning. If you can provide quality customer service, be respectful...
Customer Service/Sales
The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Job DescriptionCustomer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess th...
Sales & Customer Service Associate
Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations. Provide outstanding customer service and help e...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Call Center and Claims Representative
Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. This policy shall apply to all employment actions, including but not limited to...
Outside Sales Representative
Make 8-12 sales appointments daily between established and prospective customers. Increase sales and profit margins within a geographic territory. Develop the growth of the branch by consistently securing new business through business-to-business (B2B) sales of siding, windows, and other exterior bu...
Customer Service and Sales Representative - Miramar
Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. We are seeking Customer Service Representatives to assist our client’s customers via inbound calls in a fast-paced environment. Our representatives provide excellent service t...
Carwash 7014 - Customer Service Associate - Gate Parkway
The GATE Express Wash Associate ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Address all guest questions correctly, promptly, and in a friendly manner, as well as provide customer service that exceeds their exp...