About the Role
We are currently seeking a talented and highly motivated Patient Engagement Coordinator who will be working closely with the Marketing team.
The ideal candidate is someone who thrives in a fast-paced environment with patient-centric mentality and focuses on improving the communication of our patients and providers. What You'll Do :
- Responsible for patient outreach communication via telephone, mail, or other channels for marketing outreach purposes
- Work closely with internal departments to coordinate with patient care and assist in patient retention and growth to our IPAs
- Act as a liaison between the IPAs and patients to aid with questions and concerns
- Support the marketing team to implement patient surveys for clinics and providers offices aiming to improve patient access
- Identify opportunities to engage in community outreach activities designed to build a favorable image for our organization and our patients
- Assist the team with all other tasks and duties as assigned by the department manager
Qualifications :
- An undergraduate degree from an accredited institution of higher learning required
- 1+ years of customer service experience in a managed care setting or related experiences
- Strong written and verbal communication skills
- Highly organized, able to manage multiple projects and work in a fast-paced environment
- Proficiency in Microsoft office (., Word, Excel, PowerPoint, Outlook
- Ability to work both independently and collaboratively in a team environment
- Bi-lingual in Cantonese or Mandarin
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