Resident Services Manager I - 345 Arguello Boulevard

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential.

As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The successful Resident Services Manager I will oversee programs, staff, and services at each property in an assigned region following our mission and core values and the national program model for Resident Services.

You will be visiting and working at multiple sites. The successful candidate will demonstrate compassion and have an understanding of the complexities of homelessness;

co-morbidities; trauma; mental health and substance usage.

We encourage candidates with lived experience to apply. This is an on-site position. The Resident Services Manager will supervise resident services staff, provide direct services, and partner with the Property Management team at 345 Arguello Boulevard, San Francisco, CA

PAY : $39.00 - 44.00 / hour DOE

Benefits :

• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• Early close Fridays - 3 paid hours off early each Friday.
• Health, dental (adult and child orthodontia included), vision, and pet insurance.
• Employer paid life insurance.
• 403b + match, paid volunteer time, and more.

Duties :

• Locate, develop, and maintain networks and partnerships with relevant service providers, community and religious organizations, business, and educational institutions
• Implement core program / service components as outlined in the Mercy Housing resident program model or other program model as may be required by regulation, funders, and / or special needs of the population served, and oversees progress toward program outcomes at all assigned sites.
• Produce reports and understand outcomes from resident services data; prepare and submit all required reports in a timely manner.

Minimum Qualifications

• Bachelor's Degree in a related field.
• One (1) year of experience in community development or social service program development.
• Program and staff management experience.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
• Function effectively in an environment with diverse cultures and multiple perspectives and lines of authority.
• Intermediate to Advanced Proficiency of verbal, writing and listening skills.
• Perform basic computer functions using MS Word, Excel, and Outlook.
• Demonstrate knowledge in data collection and analysis.
• Effectively motivate and supervise other staff, develop staff skills in support of resident and community programs and initiatives through training and mentoring.

We are committed to creating an accessible, supportive environment. Mercy Housing is deeply committed to equity, diversity, and inclusion.

We welcome candidates who will enrich our workplace with their diverse perspectives.