Duties :
Collaborateswith Workstation Support Services business units to ensure hardwareand software orders are received configured scheduled andinstalled.
Ensure equipmentis labelled according to Client specifications. Researches verifiesand documents device specifications according to purchase order andClientstandards.
Works inconjunction with service and business units to relocate equipmentas requested bydepartments.
Worksindependently while providing onsite installation customer serviceand technical installation and / or repairs support per department orindividual customerrequests.
Serves astechnical and equipment liaison in the field as needed tocollaborate with other support services (e.g. Help DeskApplications Materials Managementetc.)
Assists with enduser training as needed and is able to explain basic concepts andprocedures such as hardware and software requirementsmoves / adds / changes implications scheduling and impacts on thecustomer of proposed break / fix options to a large and diversecustomerbase.
Maintaininventory of supplies and equipment necessary to completeinstallations or repairrequests.
Collaborate withother IT Infrastructure areas to manage partsinventory.
Evaluates andprocesses equipment according to IT Security policy andguidelines.
Mayrequire overtime and oncallparticipation.
Education :
High SchoolDiploma and 2 years professional customer service experiencesupporting PC Macintosh desktop computing hardware and peripheralequipment skills must include knowledge of Operating Systems andconfiguration hardware configuration and software installation.
ORAssociates degree OR two years Technical School training inComputers Technology Electronics or a relatedfield.
Required : Desktop PcSupport
Desktop PcSupport
Shift : 3 positions will be 6am to 2 : 30PM and one will be 08 : 30 to5PM.
Thehours will change for those that work the hospital buildout.
Thatdoesn t start until end ofOctober.
Installation and Configuration and Hardware and Software and HelpDesk
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