Senior A / V Support Specialist, Winstead PC

Job Description

Job Description

Senior A / V Support Specialist – Onsite | Full-Time

Location : Uptown Dallas, TX

Schedule : Monday–Friday, 8 : 00 AM–5 : 00 PM

Compensation : $80-90K, DOE

Overview

A highly respected professional services firm is seeking a Senior Audio / Visual Support Specialist to support and oversee A / V systems at its Dallas headquarters . This role is fully onsite and responsible for the daily operation, maintenance, and troubleshooting of video conferencing systems, meeting room technology, and A / V hardware.

This position plays a critical client-facing role in delivering seamless, professional meeting experiences across departments and may occasionally require travel to regional office locations.

Key Responsibilities

Operate and maintain A / V software and hardware to ensure reliability and performance across conference rooms and shared meeting spaces

Launch, test, and monitor video conferencing sessions using platforms like Zoom , Microsoft Teams , and Webex

Coordinate and initiate video meetings across multiple office locations , including internal and external participants

Set up and support conference room tech (e.g., projectors, microphones, flat panel displays, control panels)

Provide onsite support during live video events and meetings, including technical troubleshooting

Perform preventive maintenance checks , system testing, and functionality reviews

Record and upload internal training sessions to intranet systems or digital libraries

Support in-office events requiring A / V setup (training sessions, town halls, receptions)

Maintain an organized inventory of A / V gear, including upgrades and replacement cycles

Create and update quick reference guides for end-user self-service and basic troubleshooting

Collaborate with internal IT teams to ensure seamless network integration and issue resolution

Liaise with third-party vendors for A / V repairs or event support when required

Contribute to general IT support functions as needed (tier 1 / tier 2)

Required Qualifications

2–4 years of experience in corporate, legal, or professional services environments supporting A / V systems

Advanced knowledge of video conferencing platforms (Zoom, Teams, Webex)

Hands-on experience with A / V control systems , projectors, microphones, and flat panel displays

Working understanding of basic networking concepts related to A / V (IP, bandwidth, firewalls)

Ability to troubleshoot under pressure and support high-visibility meetings with professionalism

Strong customer service orientation , with clear communication and problem-solving skills

Willingness to work occasional overtime or flexible hours to support events or critical meetings

Bonus Skills

Familiarity with digital signage systems , event lighting , or room automation tools

Previous experience recording and managing internal training content

Exposure to IT service desks , asset management systems, or ticketing platforms

Location & Travel

Role is 100% onsite in Uptown Dallas

Occasional travel to satellite offices (within Texas and other U.S. cities) may be required

Why This Role?

Be the go-to expert for all A / V and conferencing tech in a fast-paced, people-focused environment

Work in a company that values professionalism, technical quality, and internal service excellence

Join a collaborative IT team that appreciates proactive problem-solvers with a calm, client-friendly approach