Meter Reader/Customer Service Technician

Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Primary Duties / Responsibilities :

Performs all field functions relating to direct customer interface at their premises (residential, commercial and industrial) starting at the curb stop / box through the service line and the meter, including all reading devices, pits, boxes, etc.

including : meter readings (all types and purposes), meter investigations, incidental or emergency, settings, changing, field testing for flow and / or pressure, service shut offs, inside leak investigations (customer owned line), frozen meter repairs.

• Performs all functions relating to meters including setting, changing, disconnecting, repairing, field testing for large meters and reading (final reads, special reads and high bill investigations).
• Removes, changes, installs and / or repairs meter equipment (e.g., MIU’s (meter Interface Units) / radio).
• Locates and operates curb stops and valves, water services, meters and recording equipment.
• Reports unusual conditions observed on the customers premises which could have an effect on company-customer relations including potential cross connections, illegal connections / uses, etc.
• Reports unresolved customer inquiries and / or complaints to the Customer Service Supervisor.
• Completes necessary paperwork and utilizes Company equipment and associated programs (i.e.CMMS, GIS, CC&B, etc.) to document daily activities.
• Completes calls and relays information as necessary, and calls customers to arrange appointments for field visits ( if necessary).
• Reports to the Customer Service Supervisor.

Qualifications

Education / Experience / Background :

• High School Diploma / GED.
• One (1) year experience in water system operation and maintenance.

Required Certification / Licenses / Training :

• Must be holding and maintaining a Massachusetts Grade 1 (full) Distribution Certification or;
• Must obtain a Massachusetts Grade 1 (full) Distribution Certification within eighteen (18) months of hire into position as a condition of employment.
• No more than two (2) certification tests / training classes will be provided at Company expense.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.