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Closing Date : 09 / 01 / 2024
09 / 01 / 2024
Type of Position :
Professional Staff - Project / Program Administration
Job Type : Regular
Regular
Work Shift :
Sponsorship Available :
Institution Name :
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity.
We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only) :
- Health : Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement : Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
To apply for the position, please click the Apply link / button.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity).
Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.
S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
At UAMS we value Diversity, Equity and Inclusion.
For general application assistance or if you have questions about a job posting, please contact Human Resources at .
Department : NWA Campus Ops IT
NWA Campus Ops IT
Department's Website :
Summary of Job Duties :
We are seeking an experienced and dedicated individual to join our team as a Senior Classroom Support Tech. This position will be responsible for maintaining the smooth operation of academic teaching spaces at the University of Arkansas for Medical Sciences (UAMS), specifically in the Northwest Arkansas Region.
As a Senior Classroom Support Tech, you will play a crucial role in supporting and troubleshooting all audiovisual (AV) equipment, computers, and software in these teaching spaces.
You will work closely with the Audiovisual group to ensure optimal performance and resolve any issues that may arise. Additionally, you will provide second and third-level presentation hardware to the appropriate teams and vendors.
You will be required to respond to situations where standard procedures have failed in isolating or fixing problems related to equipment, software installations, or configuration changes.
This requires advanced troubleshooting skills and knowledge to identify and resolve complex issues in a timely manner.
If you are passionate about technology and thrive in a fast-paced, dynamic work environment, we encourage you to apply for this exciting opportunity to join our team as a Senior Classroom Support Tech.
Qualifications :
Minimum Qualifications :
- Bachelor's Degree and five (5) years of IT job-specific experience or other relevant job experience
- Experience in customer service with a track record of success
- Must participate in a 24 / 7 365-day-a-year on-call group that rotates every week of the year.
Preferred Qualifications :
- Bachelor's Degree in Computer Science, Information Technology or related field of study.
- Eight (8) years of IT / VA experience, with five (5) years of experience in Video Conferencing equipment and protocols (SIP, H323, WebRTC).
- Five (5) years experience in AV and IT project management.
- Previous IT Team Lead supervisory experience desired.
Preferred Licenses, certificates, or registration :
Cisco CCIE, CTS-I, CTS-D, CTS, CTI
Special Knowledge, skills,& abilities :
- Project Management skills
- Strong knowledge of audiovisual equipment, computers, and software.
- Proficiency in using diagnostic tools and software to identify and resolve technical issues.
- Excellent problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Ability to lift and carry equipment up to 50 lbs.
Additional Information :
Key Responsibilities :
Academic Classroom Support : Provide faculty support and assistance of room control panels, cameras, audio, screens, projectors, computers, as well as other technology software and equipment within the classrooms and off-site locations utilizing remote software or on-site visits.
Coordinate the upkeep of classroom technology, computers, maintaining consistency in the classrooms. Provide faculty support and assistance of teaching software and associated tools within the classrooms and off-site locations utilizing remote software or on-site visits.
Coordinates all changes, installations, or upgrades of Northwest Academic equipment with audiovisual group in Little Rock.
Telemedicine Clinical Support : Provide support for telemedicine technology in the Northwest Region when needed and coordinate with IDHI team in Little Rock on any issues with hardware and / or coordinate vendor support with IDHI when needed for any NW Region site experiencing issues with equipment.
Assist IDHI team in the maintenance and upkeep of technology in the Northwest Region.
Special Event Support : Coordinate presentation support for high-profile events with relevant supporting team’s and NW-IT.
Meet with campus stakeholders and visiting presenters prior to events, when applicable. Attend planning meetings and rehearsals as needed.
May perform other duties as assigned.
Salary Information :
Commensurate with education and experience
Required Documents to Apply :
Resume
Optional Documents :
License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Proof of Veteran Status
Special Instructions to Applicants :
preferred certifications : Cisco CCDE, CMSS. Crestron CTI-CFC, CTI-P101, CTI-P201
Recruitment Contact Information :
Please contactfor any recruiting related questions.
Pre-employment Screening Requirements :
Annual TB Screening, Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and / or education verification).
A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.
The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity :
N / A
Frequent Physical Activity :
Hearing, Sitting, Standing, Talking, Walking
Occasional Physical Activity :
Crawling, Crouching, Feeling, Kneeling, Reaching, Stooping
Benefits Eligible :
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