Job Details
Description
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area.
Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes.
We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right with integrity, teamwork, and accountability.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities
This position will answer, evaluate and prioritize incoming tickets, telephone, voicemail and email requests for assisting internal customers that have questions, or are experiencing issues with PC hardware, software, networking, applications, printers and peripherals.
- Proficiency with the use of remote tools, as well as going to site locations to resolve open issues, or complete outstanding requests that involve new functionality of PC hardware, software and peripherals.
- Timely installation or repair of desktop hardware, operating systems, software and peripherals.
- Proficiency with desktop user security.
- Effective use of established ticket system to efficiently manage assigned requests and / or problem tickets.
- Develop, document and maintain technology processes and procedures.
- Ability to travel to other Sub-Zero / Wolf facility locations.
We value our employees by providing :
- Competitive compensation based on skills
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- On-site UW Health clinic, fitness center, and walking paths
- Education assistance and internal training programs
- Electric vehicle charging
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
Qualifications
Skills
Behaviors
Motivations
Education
Required
Associates or better.
Experience
Required
Proven experience to communicate technical information effectively, both orally and in writing Ability to prioritize and handle multiple issues simultaneously or utilize the escalation path to the Desktop Support Technician III for assistance.
High degree of problem solving analysis skills. 2-5 years relevant experience within IT support.
Licenses & Certifications
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