Responsibilities :
- Looking for someone who is detail-oriented, able to follow precise instructions, comfortable with complex processes, and experienced with Excel
- Primary responsibility will be assisting buyers with SIM Unlock requests
- Consolidate Unlock Requests into a single Excel tracking sheet
- Identify eligible and ineligible requests and respond appropriately
- Translate daily Unlock Requests to correct format and submit to partner for processing
- Track completion and outstanding requests and escalate delayed response times
- Receive Unlock responses from partner and merge results with tracking file
- Deliver Unlock responses to buyers
- Learn and execute responses for Unlock fallout
- Other responsibilities may be added if time allows
Skills / Requirements :
- Bachelor’s degree and / or extensive experience in a related field
- 1-3 years of experience in a customer support role
- Strong MS Office skills and a high tolerance for Excel - Oracle or other ERP experience would be great as well
- Effective oral and written communication abilities
- Strong planning, organizational, and time-management skills with a keen eye for detail
- Resilient with the ability to thrive in a rapidly changing environment
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