Job Description
Job Description
Description : Job Summary :
Job Summary :
The Director of Operations is responsible for operational capability, customer satisfaction and results for a territory. Operational capability encompasses location presentation, wash quality, hiring, training, equipment maintenance, labor management, safety, and sales.
Responsibilities :
- Ensure that all team members are delivering a superior car wash experience at all times by working with District Manager and Site Managers to coach and develop team members
- Monitor financial statements and implement processes improvements to increase revenue and profitability
- Assist in coaching and training all District Manager, Site Managers, and team members on communicating the Unlimited Program to customers
- Manage all operational checklists and consistently make updates when needed
- Manage the training platform and make continual updates as needed
- Assist Site Managers in troubleshooting urgent issues
- Assist in cultivating a safety-minded culture amongst team members
- Works directly with location management to ensure quality operations function, safety, and compliance
- Manages sales and performance goals for locations in assigned territories
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
- Visit each store regularly to perform facility audits
- Ensure all locations are in compliance with all company policies, federal, state, and local laws
- Assist the territory with customer service issues as needed
- Partners with HR to best support recruitment, employee relations, payroll, and safety practices
- Partners with leadership to develop, recommend, and communicate strategic change throughout the territory
Required Skills / Abilities :
- Exceptional leadership, interpersonal, communication, and problem-solving skills
- Ability to work in a fast-paced, outdoor environment
- Working knowledge of Microsoft Office software
- Must be able to speak, read and write English
- Valid driver's license
Education and Experience :
- High school diploma or GED certificate (bachelor's degree preferred)
- 2-3 years successful experience managing diverse geographically dispersed teams
- Mechanical aptitude and car wash industry knowledge preferred (not required)
Physical Requirements :
- Ability to drive and travel for multiple hours at a time
- Ability to sit, stand, and move for extended periods of time
- Ability to lift 25 lbs
Requirements :
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