Director of Operations

Title : Director of Operations

Reports to : Executive Director or Franchise Owner / CEO

Supervises : Supervisors

Location : Baton Rouge, LA

Compensation : $48,000-$60,000 annual salary - in line with experience

Schedule : Full-time

About Us

At Signal Security , we continue to build a professional security team focused on cooperation, communication, and career development.

Signal prides themselves on having a safe, supportive, and inclusive environment. An organization with a phenomenal team culture that encourages self-improvement at home and on duty.

Valuing a better quality of work experience fuels our innovation and connects us closer to our clients and the communities in which we serve.

Signal offers CAREERS. We focus on professional growth in our organization and strive to maintain a policy of promoting from with-in.

You provide dedicated service and in return we invest in you. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team.

Fill out the application or send a resume and start your journey of a professional career in security with Team Signal TODAY!

Core Values

Signal of Baton Rouge engages with our community in a unique way, with our own set of Core Values that reflect our commitment to one another, as well as our clients and the community at large.

The best candidates will have these values already as an integral part of who they are, and their contributions to our success cannot be overstated.

Our Core Values are as follows :

Honor - We treat everyone with honor, not because they deserve it, but because WE are honorable.

Excellence - Upholding the highest standard; good enough is never good enough.

Grit - Possessing the mental toughness to not quit before the job is done, delivering what we’ve promised.

Accountability - We hold others accountable just as we hold ourselves accountable.

Consistency - We bring our Honor, Excellence, Grit, & Accountability into everything we do, consistently.

Position Summary

The Director of Operations provides functional leadership to Signal Security’s community-based security officer supervisors through the development and implementation of policies and practices essential to the effective management of day-to-day operations.

Basic duties include protecting all sites and managing all reporting supervisors. All duties listed below are minimum requirements.

Furthermore, the Director of Operations oversees the day-to-day operations of the franchise and its patrols and ensures their effectiveness in providing peace of mind.

This includes training and reviews, devising service improvements, and ultimate responsibility for the overall quality of the client’s Signal experience.

The Director of Operations is someone of strong character who shows promise as a leader and mentor.

Responsibilities :

• Participate in weekly leadership meetings with peers and superiors
• Coach and monitor supervisor's individual and group performance on task completion and report writing.
• Conduct daily huddles, spot checks with officers under your supervision, provide feedback and recognition as needed.
• Promptly report any information that may impact the relationship of the client to the Executive Director and / or Franchise Owner and modify post orders as needed.
• Participate in the hiring process, interviewing candidates and setting up orientation dates and times.
• Responsible for the care of any Signal equipment assigned during shift including radios, access keys / cards and devices, etc.

Clearly communicate needs and issues to Executive Director and / or Franchise Owner.

• Participate in a performance review during recommended time frames with Supervisors to enhance the Officer Brand Experience.
• Ensure schedule is completed to fulfill contracted services and will cover shifts as necessary to ensure completion while minimizing overtime.
• Ability to recommend and / or issue disciplinary action against personnel in violation of Signal standard operating procedures.

Furthermore, provide positive recognition for personnel going above and beyond the Signal expectations.

Requirements :

• 18 years of age or older
• High school diploma or GED
• Pass Louisiana State background investigation
• Ability to pass a drug test
• Driver’s License with good driving record - MUST BE DRIVERS LICENSE
• Must be able to work all shifts, including nights, weekends, and / or holidays
• Excellent organization, oral, and written communication skills
• Ability to conform to established procedures and to help identify and solve problems
• Ability to get along with other employees, follow directions, work under stress, add value and strive for growth
• Must be able to move equipment weighing up to 50 pounds
• Must be able to remain alert and attentive for up to 12 hours

Experience :

• Management : 3 years (Required)
• Experience supervising / overseeing a minimum of 2,000 weekly hours in a private security company

Work Location : In person

Position Summary

The Director of Operation is a self-motivated and results-driven Director who will implement and manage the organization’s business activity.

Responsible for planning, coordinating, directing, and managing the weekly and month to date activities. The Director will assist the Coordinator(s) by directly managing efficiency and general operations ensuring the business runs smoothly and effectively.

Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and may be subject to change.

Soft Skills :

Visioning : Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose.

Communicates the brand vision and puts structures in place that support company goals and objectives while aligning client needs.

Strategic Planning : Manage and oversee effective engagement, planning and execution of patrol and dedicated operations.

Projecting and effectively maintain organizational chart for current and future of team growth. Develops priorities and strategy for future operational growth.

Financial Acumen : Understands company measurements while developing, managing, and executing the necessary behaviors to drive results.

Can effectively manage the delivery of the Signal business model through (KPI) key performance indicators while controlling company resources.

Team Development : Integrate Core Values through the franchise organization. Develop organized recruiting and onboarding structure.

Oversees company Training and Development programs.

Project Management : Oversees and manages company fleet division including budgeting, routing, maintenance, and acquisitions.

Has a full understanding of and maintains compliance and regulatory items. Manages Vendor relationships while continually growing and cultivating new opportunities beneficial for the Franchise.

Conducts Client reviews and visits, developing a full understanding of their business needs to develop service and execution plan.

Responsibilities :

Operational KPIs responsibility and accountability : Labor Efficiencies (including overtime), Patrol Completions, Dedicated Shift Completions.

Employee Retention, Customer retention, Daily sales outstanding, and A.R Over 90 days, Gross Profit Net Revenue Growth, Revenue per Owned pop, and Same customer sales.

• Directly responsible for the training, development and performance management of Coordinator and Branch managers, indirectly of Patrol, Dedicated, and Advanced Officers through the Signal training / onboarding process.
• Conducts daily review of urgent activities and client reports and addresses issues in the field or internally. Communicates information to Executive Director or Franchise Owner.
• Monitors company policies and procedures through spot checks and consistent evaluations. Issues disciplinary action in accordance with the employee handbook.
• Responsible for fostering a positive working environment through feedback, recognition programs, and performance reviews.
• Conducts Quarterly Career Progression Meeting with all employees to review performance and career advancement interest and opportunities.
• Responsible for the maintenance of all Signal assets and equipment to ensure proper operating condition and brand standards.
• Responsible for validating any Signal equipment needs and managing the inventory as resources are needed. This could include but is not limited to vehicles, Segway(s), laptops, radios, and any other equipment used by the Franchise.
• Develop relationships with vendors and networking with new potential client partnerships.
• Coordinates with teams upstream and downstream to provide service-related input to assist in developing new processes and operational excellence.
• Host Monthly Director Meeting with Coordinators to review monthly scorecard, KPI results and goals, operational priorities, customer review, and internal needs.
• Works to continuously improve the quality of service, operational efficiency, and processes.
• Performing final site assessments before services start to ensure all necessary information has been collected for a successful start.

Requirements :

• 21 years of age or older
• High school diploma or GED
• Bachelor’s degree preferred
• 2+ years or more in Management or a leadership capacity.
• Pass background check and drug test
• Must have valid driver’s license and a good driving record
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor
• Must be able to move equipment weighing up to 20 pounds

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.