IT Support Technician II | Mechanicsville, VA

Overview

WHO WE ARE

Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.

We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence performing our best to bring world-class entertainment to our guests.

WHAT WE LOOK FOR

Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative can-do professionals who are ready to work hard, be bowled, and have fun.

We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?

WHAT TO EXPECT

We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected and this is where we thrive.

We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk.

Summary : The IT Support Technician II will be responsible for answering incoming support calls and providing efficient, strong customer support.

The role also involves communicating directly with clients, investigating problems on their systems, and working closely with other members of the IT department.

The Support Technician II will have strong problem diagnosis and problem-solving skills, be able to work effectively under pressure, and be willing to learn and contribute to the team.

Essential Duties and Responsibilities

• Provide telephone / verbal application support to resolve incidents.
• Maintain written communication (. log updates) to a professional and legible standard.
• Keep clients informed of the progress of outstanding logs.
• Monitor individual call stack and prioritize individual logs by severity and client.
• Provide personalized, high-quality service to clients.
• Monitor and respond to hardware and software problems utilizing hardware and software testing tools and techniques.
• Configure, install, update, troubleshoot, repair, and replace computer systems, terminals, peripheral equipment, and related hardware throughout the organization.
• Provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
• Work hours will include nights and weekends.
• Other duties may be assigned.

Supervisory Responsibilities : None

Education and / or Experience

• High School Diploma
• 2 years’ IT help desk experience
• Experience with MAC OSX, and Windows 7 and 10, 11 Operating Systems
• Experience with Office 2010 2016, Office 365
• Experience configuring PC hardware
• Experience with Network Cabling & Troubleshooting.
• Teleconference experience preferred.
• Knowledge of Pixel POS (Point Of Sale Systems) a plus.
• A+ certification a plus.

Schedule :

Our technicians work on a rotating schedule with various shifts :

• Day shift : 9 AM - 6 PM EST
• Midday shift : 12 PM - 9 PM EST
• Early evening shift : 3 PM - 12 AM EST
• Night shift : 4 PM - 1 AM or 7 PM - 4 AM EST (Fridays and Saturdays).

While shifts change weekly, some weeks may have consistent shift schedules to ensure weekend coverage and shifts are set in advance.

Each workweek consists of five days with two days off (not always consecutive days off). Shift differential is offered.

Work Environment / Physical Demands

General office environment where you will walk, bend, and stand for periods of time.

With over 350 entertainment destinations spanning North America, our portfolio includes renowned brands like Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA).

As a company, we are committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for one another.

When work is this much fun, it doesn’t feel like work at all. Join our team of over 12,000 associates and experience the fulfillment of being part of the Bowlero family.

Bowlero offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.

Incentives and / or benefit packages may vary depending on the position. More details regarding benefits are available here :

Our company culture reflects our commitment to world-class entertainment. We’re more than just coworkers; we’re a tight-knit community of colleagues and friends.

Join a team that works hard, plays hard, and enjoys some seriously fun perks (like discounts on bowling, parties, and other good stuff).

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