Victim Outreach and Care Coordinator

Title : Victim Outreach and Care Coordinator

Reporting Relationship : This position will report to the National Program Director

Job Brief : The Victim Outreach and Care Coordinator is responsible for outreach efforts and managing all local incoming referrals according to agency policies for trauma-informed and survivor-centered services.

This individual will be responsible for building relationships within regional jails / prisons and in the community. They will have demonstrable experience working with victims of crime, abuse and understands trauma-informed practices in the delivery of services.

They will be able to mentor potential clients through dealing with adversity and utilize trauma-responsive communication.

They will work alongside the Survivor Care Coordinator to transition community clients to their specific residential program location.

Responsibilities :

Assist Survivor Care Coordinator with incoming Hope Line calls and local care coordination support for community clients

Assist incoming residents through the intake process at Her Song’s residential program

Organize and facilitate outreach groups in jails and the community

Provide local resources and referrals to outreach clients

Actively steward and engage with strategic partners such as law enforcement, the judiciary, service provider agencies, local anti-human trafficking coalition, and national referral networks

Ensure all client data is captured in case management software in order to measure program outcomes

Attend community, regional, and / or statewide meetings or events to present on, provide information about, and represent Her Song

Establishes a deep understanding and familiarity of Her Song’s operations, services, and key data points to effectively educate and convey our purpose and impact regionally

The Care Coordinator works directly with the Her Song team to ensure all services are trauma-informed, trauma-responsive, post-traumatic growth focused, empowerment driven, and strengths-based.

Qualifications

Skilled in leading effective educational and recovery groups

Use best practices in trauma-responsive programming

Effective communication skills and professional attitude, ability to present to large groups

Knowledge and capacity to work effectively with people from diverse professional, cultural, and personal backgrounds

Ability to work independently, prioritize work, and manage multiple priorities

Highly trainable, flexible, and has knowledge of trauma, addiction, and human trafficking

Basic knowledge of formal and informal community resources

Must pass background checks, have a valid and clear driving record, and be computer proficient

Bachelor’s or Master’s degree in a related field is preferred

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