About the team & opportunity
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
We are looking for a seasoned leader to build and lead a newly conceived Research and Insights team. Reporting directly to the CEO, this role offers a unique opportunity to stand up a research function that delivers actionable qualitative and quantitative insights to inform strategic decision making and shape the future of Calendly.
In addition to working directly with our CEO and Executive Team, this role requires collaboration across all functions (i.
e. R&D, GTM, and G&A) to cascade learnings from your team’s research efforts.
On a typical day, you will be working on :
- Build and lead a team of researchers with expertise in both qualitative and quantitative methodologies.
- Design and execute comprehensive research programs, including customer and market research.
- Communicate research findings to stakeholders and integrate them into strategic planning and decision-making processes.
- Provide thought leadership and guidance on translating research findings into actionable business strategies.
- Stay abreast of industry trends and advancements to ensure the company remains at the forefront of research innovation.
- Demonstrate a strong sense of urgency and pragmatism in driving research initiatives and delivering timely insights.
What do we need from you?
- Advanced degree (PhD, Master's, or equivalent) in Human Factors, Human-Computer Interaction, Customer Research, Market Research, or a related field, or relevant functional experience.
- Extensive experience leading research functions in a Product-Led Growth (PLG) company, a consumer / b2b software company, and / or within a management consulting context.
- Strong strategic thinking and problem-solving skills.
- Exceptional communication and presentation skills.
- Executive presence with the ability to influence and drive change at the highest levels of the organization.
- Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in multidisciplinary research methods such as contextual inquiries, cognitive walkthroughs, heuristic evaluations, usability benchmarking, RITE studies, participatory design techniques, and both quantitative and qualitative analysis.
- Strong understanding of product development, design methodologies, software development, and statistical analysis.
- Experience with mixed methods research a plus.
J-18808-Ljbffr
VP, Research & Insights
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