Description
Summary :
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.
Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.
As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services.
You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.
Duties and Responsibilities :
- Providing excellent customer service and effectively resolving customer issues.
- Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
- Adhering to all operational, security, risk and regulatory policies and procedures.
- Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
- Other duties as assigned.
Basic Qualifications :
High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Preferred Qualifications :
- 1 year or more in customer service in banking, financial services or goal driven retail sales.
- Cash handling skills.
- Comfort with technology such as mobile services and online banking services.
Exempt Status : (Yes not eligible for overtime pay) ( No eligible for overtime pay)
Workplace Type : Office
Office
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice : Visit Huntington's Career Web Site for more details.
Agency Statement : Huntington does not accept solicitation from Third Party Recruiters for any position
This employer will not sponsor applicants for the following work visas : F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker.
Applicants must be currently authorized to work in the United States on a full-time basis.
Customer Experience Banker - Buffalo Grove
As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology. Proactively identifying oppo...
Customer Experience Coordinator - Buffalo Grove, Il
Customer Experience Coordinators obsess over creating incredible experiences for our customers. The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. What we're aiming to achieve on the customer side is equivalent in nature to what we ...
Customer Experience Coordinator - Buffalo Grove, IL
Customer Experience Coordinators obsess over creating incredible experiences for our customers. The Customer Experience Coordinator’s role in our hospital is to shepherd pet parents through their entire experience. What we’re aiming to achieve on the customer side is equivalent in nature to what we ...
Customer Experience Banker - Rolling Meadows
As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology. Proactively identifying oppo...
Customer Experience Banker (Bilingual Polish Preferred) - Lemont
As an In Store Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology. Proactively identi...
Customer Experience Banker - Part Time - Waukegan
As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology. Proactively identifying oppo...
Customer Experience Banker - Des Plaines
As an In Store Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology. Proactively identi...
Customer Experience Banker - Part Time (30-35 hours)- Glenview
As an In Store Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology. Proactively identi...
Branch Specialist (Teller/ Personal Banker)
This position is a combination of being a Concierge, Teller, and Personal Banker. You'll provide outstanding service while greeting members (Concierge), performing financial transactions (Teller), opening accounts (Personal Banker) and educating members on our products and services! This is a wonder...
Assistant Branch Manager
We love to train our Assistant Managers into future Branch Managers!. The core of an Assistant Manager is being customer oriented. Grow account volume through good judgment and effective customer solicitations in the branch and by telephone. Customer service minded with a personality that relates we...