Personal Lines Insurance Representative

Job Description Personal Lines Agent

Summary / Objective

The Personal Lines Agent will work directly with agency clients to provide excellent service, comprehensive insurance offerings and thorough reviews of existing policies.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge on all lines of personal insurance including auto, homeowners, flood, boat, umbrella, etc.
• Accurately file and maintain client data and activities in the agency management system
• Collect all information needed for quotes including inspections
• Shop new and renewal business accounts through insurance market within agency timelines and deadlines
• Use our Superior Option of Carriers to up-sell current book of business.
• Market accounts to insurance carriers and / or provide required information to New Business Coordinator
• Finalize and confirm all needed items and documents prior to reaching out to insured
• Make and receive calls to agency insureds regarding in a professional and courteous manner
• Independent servicing of assigned book of business with premium of 3-5 Million
• Work with department processor to receive calls of any endorsement, payment, questions or claims
• Assist with excess workflow
• Other duties as assigned

Competencies

• Understanding of Personal Insurance Rating Factors
• Communication proficiency in person, by phone and through emails with team members and insureds
• Ethical Conduct
• Professionalism
• Flexibility
• Initiative
• Excellent Time Management

Supervisory Responsibility

This position has limited supervisory responsibility over a processor assigned to them.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand;

walk; use hands to finger, handle or feel; and reach with hands and arms. On occasion, the employee may be required to lift up to 20 lbs.

Position Type / Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 9 a.m. to 5 p.m. Some overtime may be required.

Some weekend event participation may be required.

Travel

Minimal to zero travel required. Travel to local events may be required. Occasional travel to other agency offices may be required.

Required Education and Experience

440 Insurance license / Customer Service

2+ Years in a professional office environment

Proficiency with Microsoft Outlook, Word and Excel

Preferred Education and Experience

220 Insurance License

4 Year college degree

3+ years' experience in an independent insurance agency

Proficiency with Vertafore AMS360