Senior Help Desk Technician

Client First

Lincolnwood, Illinois, USA

Full-time

THECOMPANY

ClientFirst is a management consulting firm specializing in providing optimalinformation technology guidance and support services includingstrategy management planning design procurement and implementationproject management.

ClientFirst was recentlyprofiled in CIO Review as one of the 20 most Promising Government Technology ConsultingService Providers .

CERTIFICATIONS

Acertified or similar
Other certificationshelpful but notrequired

SKILLS &QUALITIES

Minimum 5years help desk / Systems Administrationexperience
Must be an excellent verbal andwritten communicator
Must be a selfstarterhighly motivated and independentworker
Comfortable in a fastpaced environmentserving multiple clients each day
WindowsServeradministration
Basic LANconfiguration
VMware or equivalentvirtualizationexperience
Exchangeexperience

EXPERIENCE

Experiencewith local government public safety school districts or otherpublic entitieshelpful

RESPONSIBILITIES

Initialresponsibility will be for desktop support andadministration
Local area network and fileserver support for a variety of public and private sectorclients
Support multiple clients on a regularbasis
Administer changes and adjustments tosystems as needed
Recommend the purchase of newequipment
Assess system performance andrecommend improvements
Assist with developingimplementing and enforcing policies andprocedures
Work with vendor representatives toidentify and correct causes of hardware and software malfunctionsand to perform enhancements
Respond to andresolve difficult inquiries andcomplaints
Provide emergency response to reducedowntime correct errors monitor vendor activity diagnose systemfailures and conduct offhours scheduled and as neededmaintenance
Assist in developing planningimplementing and administering goals objectives policies andprocedures

ADDITIONALDETAILS

401k
MedicalBenefits
Cafeteria BenefitsPlan
Please submit your minimum salaryexpectations for this position
We will considera contract arrangement. Please indicate your preference when youapply.
Recruiters please do not contact thisjob poster
Please do not contact job posterabout other services products or commercialinterests

Job Type : Fulltime

Requiredexperience :

Help Desk : 5years

Required license orcertification :

A certified orsimilar

30+ days ago

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