Compensation : $20 - $22 per hour
IT Support Tech Level 1
Highly reputable company that provides content, tools and expertise to help businesses, emergency services and individuals improve their safety and compliance is seeking a Level 1 IT Support Tech for a minimum of 12 weeks, with the potential for going permanent with the company, if it is the right fit on both sides!
Apply online today before this position is filled! Need help applying - call us at 541-746-6200!
Duties and Responsibilities for Level 1 IT Support Tech :
- Processing Basic (Level 1) Support Tickets
- Providing step by step technical instructions to end users
- Provide customer-facing technical support through phone, video and chat
- Identifying and troubleshooting minor technical issues
- Provide exceptional customer service and feedback reports
- Communication : Simplifying technical processes for non-technical end users
- Collaboration : Working with other IT professionals to find solutions
- Escalation : Referring customers to higher levels of IT support
- Customer-oriented : Being patient and dealing well with difficult customers, maintaining a calm and professional demeanor
- Work to resolve customer requests quickly
- Complete Accurate Record changes and other Documentation
Skills and Qualifications for Level 1 IT Support Tech :
- Must Prioritize a Strong, Customer Service Mindset
- Minimum 1 year of Customer Service Experience in a front-facing role required 1+ year experience in an IT help desk role preferred but Not required If No Experience that is OK, however would need to be offset by a STRONG TECHNICAL KNOWLEDGE BASE
- Average to above average typing skills (50-60 wpm)
- Intermediate knowledge of standard office equipment
- Working knowledge of MS Word, Excel, Outlook and MS Teams Chat and video meeting platforms
- Ability to proficiently navigate web-based programs
- Strong Trouble Shooting Skills
- Someone who is a Straightforward and Supportive person by nature, would be an ideal fit within this somewhat small, Straightforward, Collaborative and very Supportive Team Environment.
- Someone who is trustworthy and possesses a high level of Integrity is a must!
Job Details for Level 1 IT Support Tech :
Temp - Minimum of 12 Week Assignment with the potential for permanent employment
Work Schedule : Monday - Friday
Monday - Friday
8 : 00 AM - 5 : 00 PM
Pay Rate Range :
$20.00 - $22.00 / hour - DOE
IT Support Tech Level 1 20.00 to 22.00hr DOE 817924
Duties and Responsibilities for Level 1 IT Support Tech:. Escalation: Referring customers to higher levels of IT support . Skills and Qualifications for Level 1 IT Support Tech:. Minimum 1 year of Customer Service Experience in a front-facing role required 1+ year experience in an IT help desk role ...
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