Field Service Technician

Job Description

Job Description

Field Service Technician

Position Overview :

HM Cragg has been an industry leader in the backup power solutions space for over 40 years and has achieved 600% growth over the last 10.

This past year has been another record setting year for the company with 35% revenue and 10% headcount increase, and we show no signs of slowing down.

One important factor that has contributed to our continued success is that we are an employee-owned organization which fosters a culture of accountability and collaboration.

In addition to competitive compensation and benefits, we also believe in providing our employee-owners opportunities to advance their careers and accelerate their individual growth - both personally and professionally.

The Field Service Technician will install, replace, and perform routine and preventive maintenance on critical power systems that protect the electrical grid, support telecommunication infrastructures, and keep data center traffic flowing.

Whether you are an experienced technician, a mechanic looking for a new opportunity, or someone who is technically or electrically inclined, this could be the perfect role for you!

Reporting Relationship :

The Field Service Technician reports to the Service Manager

Responsibilities / Accountabilities

• Install / replace battery systems, related accessories, and hardware
• Install / replace power electronics equipment / hardware, including wiring and connections
• Perform preventive maintenance and testing on battery and battery charging systems in UPS (Uninterruptible Power Supplies), Utility, and Telecommunication settings
• Attend and participate in safety training
• Adhere to all company and industry safety policies and procedures
• Adhere to applicable customer, industry, and manufacturer's maintenance / installation methods and standards
• Proper operation of basic tools and test equipment
• Proper operation of material handling equipment
• Continually train and develop to advance Field Service Technician responsibilities
• Manage company provided van and tools

Skills / Knowledge

• Basic electrical knowledge, or willingness to learn
• Familiar with a range of tools, from wrenches to multimeters
• Possess troubleshooting skills and be able to effectively operate basic equipment
• Excellent communication and customer service skills
• Familiar with Microsoft Office software

Personal Attributes

• Demonstrates honesty and integrity in work and relationships
• Demonstrates servant leadership principles with internal and external customers
• Demonstrates innovation / creativity in work
• Possesses strong work ethic and takes ownership of both company and client goals / objectives
• Focused on understanding, meeting, and exceeding customer expectations
• Focused on collaboration and teamwork for the mutual success of the company and its employees
• Conforms to company policies and procedures and meets company goals and objectives; protects company assets and interests
• Excellent attendance record

Travel Expectations

Up to 35% based on HMC projects and time of year

Qualifications :

• High school diploma or equivalent
• Must have and be able to maintain a current driver's license and acceptable driving record per HM Cragg insurance carrier standard
• Must pass a physical exam, background check and pre-employment drug screening
• Required travel to customer sites out of town for overnight and / or extended periods of time
• Must be able to work flexible hours, days, and overtime, as needed
• Ability to lift items up to 150 lbs. multiple times a day
• Ability to obtain Class C Commercial Driver's License where required by state law
• Must maintain compliance with DOT (Department of Transportation) random drug and alcohol screening requirements
26 days ago