Essential Position Purpose :
The Virtual Customer Care Consultant is responsible for creating, preserving and cultivating customer relationships via phone, text, email and chat.
During interactions the Virtual Customer Care Consultant will analyze and acknowledge customer needs and provide informative and accurate recommendations on current products and promotions, while maintaining high levels of service.
Job Related Responsibilities :
1. Provide exceptional customer service, while educating the customer and providing documentation to summarize customer needs.
2. Inform customers of all upcoming updates, features and additional services.
3. Demonstrate the company’s core and growth values in the performance of all job functions.
4. Maintain current knowledge of products and applicable policies / procedures in order to provide solutions for customer needs.
5. Multi-task by handling 2 to 5 chats simultaneously and piece together varying data, while maintaining fluid conversations.
6. Work closely with other departments to resolve issues including but not limited to sales.
7. Promptly identify, research, and resolve Customer requests.
8. Troubleshoot, navigate, and assist customer with online demonstrations, while consulting and guiding the customers through their online shopping experience.
9. Perform other duties assigned
Core Competencies : Business Acumen.
Business Acumen.
Problem Solving
Communication.
Consultation.
Critical Evaluation.
Ethical Practice. Cultural Awareness.
Relationship Management.
Change Management.
Organizational Design / Effectiveness.
Time Management
Professionalism
Virtual Customer Care Consultant
The Virtual Customer Care Consultant is responsible for creating, preserving and cultivating customer relationships via phone, text, email and chat. During interactions the Virtual Customer Care Consultant will analyze and acknowledge customer needs and provide informative and accurate recommendatio...
Delivery Driver.
S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. ...
Administrative Assistant
Warehouse Administrative Assistant. ...
Call Center Representative
The Call Center Representative will be responsible for answering incoming patient calls, utilizing company policies to solve patient issues and directing issues to the Call Center Lead or Call Center Supervisor when necessary. Answer incoming patient phone calls and take appropriate action for each ...
Call Center Representative
Call Center staff members are responsible for professionally and clearly answering the Call Center phone and actively participate in all Credit Union promotional efforts. Call Center Representatives (CCR) must possess strong interpersonal and communication skills and must be able to understand and e...
Call Center Representative
Previous experience as a Call Center Representative or in a similar role is preferred. Receive inbound calls and place outbound calls. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a grea...
Sales Representative B2b
As a **Commercial Outside Sales Representative** with Orkin, you will have the opportunity to exceed sales goals and control your financial opportunity. Job Category****:** Sales **Requisition Number****:** COMME025185 Showing 1 location **Job Details**. Our sales professional...
Delivery Driver (seasonal) Full-time/part-time
Are you looking for a seasonal opportunity with flexible hours and competitive pay? Join our team as Seasonal Delivery Driver! We're seeking responsible and motivated individuals to ensure timely deliveries of packages, food, or retail items to our customers during peak demand periods. Load, unload,...
Cashier
The Cashier is responsible for creating and facilitating an environment focused on guest relations while ensuring the financial integrity of each transaction throughout the shift. Responsible for cashier station to include operation and cash flow. ...
Executive Administrative Assistant
The Executive Assistant will provide advanced administrative support for the CEO and executive leadership team. Complete a range of advanced administrative tasks for the CEO including managing calendar of appointments, arranging detailed travel plans, developing communication, generating itineraries...