Customer Support Analyst, Corporations

The Team You’ll Work With

Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.

As a Support Analyst, you will have the opportunity to support one of product lines including : , , and .

About You

• Fluent in English with strong written and verbal communication skills
• Highly organized with strong attention to detail as our work is subject to many legal regulations
• Care deeply, genuinely, and passionately about client services
• Excited to take on new challenges
• Ability to articulate technical and complex concepts in a clear and concise manner
• Ability to balance multiple active projects
• Exhibit diplomacy, tact, and poise when communicating with clients or customers
• Driven to help and solve problems
• Experience in a fast paced, client facing environment is a plus!
• Experience learning new technologies, platforms, and systems is a plus!

Even if you don’t have all of the qualifications we’ve listed, please apply if you believe you could be impactful in this role!

Our Interview Process :

If selected, we’ll begin the process with a phone interview, followed by a video panel. We host our video panels every other week on Wednesday.

Let your recruiter know if you need any scheduling accommodations.

Benefits :

All of our US employees can expect the following benefits :

• Equity
• Health, dental, and vision insurance covered at up to 100%
• Access to comprehensive on demand mental health program through Modern Health
• 401k + matching
• Minimum time off of 15 / day per year, and flexible beyond that
• Parental Leave
• Fertility Benefits
• Unlimited book reimbursement
• Learning & development resources
• Robust Employee Resources Groups
• Employee Assistance Program

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate.

If accommodations due to a disability or medical condition are needed, please connect with the recruiter via email. As a company, we value fairness, helpfulness, transparency, leadership and build our teams around these values.

Check out our to get to know us better as you think about your next step at Carta.

Important Security Notice for Candidates

Our company has been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. Please note that all official communications from us will come from an @carta.

com domain . Be cautious of any requests for sensitive information or payments outside of our official channels. For more information about this type of scam, please review provided by the Federal Trade Commission (FTC).

If you encounter any suspicious activity, please report it immediately to .

Awards and Acknowledgements

Companies and funds like Tribe and Pipe build their businesses on Carta. The company has been included on the , list, and .

We’ve also been recognized as a , a and certified as a .

Interested in data privacy? Check out our policies on and