Retention Coordinator

Retention Coordinator

White Plains, NY

Direct Hire

$55,000

Primary Responsibilities :

Enhance customer satisfaction by being clear, informative, positive, professional, and prompt in resolving cases.

Advocate for the customer by combining empathy with a focus on achieving results.

Utilize departmental KPIs to evaluate and improve personal performance and explore opportunities for additional compensation.

Promote the company's interests by creating positive customer interactions

Make outbound calls to address and resolve cases related to retention inquiries effectively.

Serve as a knowledgeable resource on pricing and products

Educate customers about pricing structures and product features.

Develop and implement strategies to enhance retention efforts.

Create action plans to counteract negative retention trends and boost enrollment rates.

Minimum Qualifications :

5 years of experience in client retention or customer service

Ability to manage approximately 30 calls and resolve 25-30 cases per day.

Experience in customer retention is highly desirable.

Strong skills in retention and customer interaction.

Proficient with CRM systems (Salesforce experience preferred) and related data management.

Advanced skills in Microsoft Word, Excel, and Outlook are essential.

Strong numerical and analytical skills.

Bonus skills / Soft skills

Ability to thrive in a fast-paced environment.

Experience in payment services or SaaS is an advantage.

Excellent written and verbal communication abilities.

Demonstrated reliability, trustworthiness, and dependability.

Bachelor's degree is preferred.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals.

At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations.

To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.