Job Summary
A Patient Accounts Representative is responsible for providing exceptional service to the Customers of Sanford. Resolves concerns with Customers, insurance companies and third-party agencies.
Providing optimal Customer service is the heartbeat of Sanford Patient Accounts. Accountable for controlling and settling high volumes of accounts for past and upcoming services provided by Sanford Health.
Research accounts and educate guarantors regarding financial liability, billing issues, insurance concerns, and forwarding various other information needed for account maintenance to pertinent departments for review.
Responsible to collect and follow-up on current and delinquent account balances due, including inbound and outbound contact via telephone, MyChart messaging, live chat, and text messaging with insurance companies and agents, law offices, other departments of the organization, patients.
Informs customers about Sanford Financial Assistance Program via face-to-face interaction and over the phone communication using automated phone technology.
Maintains accurate documentation in guarantor's accounts, regarding all verbal and written communications associated with the account.
The workday consists of 90-95% of an employee's time on the telephone, live chat, and MyChart messaging.
Good working knowledge of collection laws as well as requirements of collection agencies mandated under the FDCPA standards.
Work closely with the collection agencies by providing accurate information to enable them to correctly manage accounts.
Use initiative, discretion, and independent judgment in making decisions in varied situations as it relates to patient accounts.
Capability to work with the growth and development needs of unique patient populations and to utilize strong communication skills.
Be able to utilize all office equipment including provided computer and application software, printer, FAX, copier, multi-line telephone system.
Requires excellent written and oral communication skills, including English usage, grammar, punctuation, and style. Ability to use appropriate reference materials and to multi-task.
Familiarity with Data Processing capabilities and procedures is necessary. Must maintain HIPAA compliance.
Qualifications
Position Schedule :
Monday - Thursday : 9 : 30am - 6 : 00pm
Friday : 8 : 30am - 5 : 00pm
High school diploma or equivalent preferred.
Previous experience in billing or call center preferred but not required.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a (k) retirement plan, work / life balance benefits, and a generous time off package to maintain a healthy home-work balance.
For more information about Total Rewards, visit .
Sanford is an EEO / AA Employer M / F / Disability / Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1 or send an email to .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
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