Supervisor, Collections

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive.

Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management.

With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations.

If you're looking for a place that helps you do the best work of your career, look no further than BILL.

The Collection Department at BILL is dedicated to preventing loss across all our credit and transactional products. We are seeking a results-oriented supervisor to lead a team of highly adaptive, cross trained frontline agents.

This role is pivotal in our mission to recover outstanding debts while fostering positive customer relationships.

As a Collections Supervisor, you will lead a team of collection agents focused on outstanding performance. Your primary responsibilities include overseeing day-to-day operations, ensuring regulatory compliance, and driving performance excellence.

Your leadership will play a critical role in motivating and guiding your team to achieve collection targets while upholding our company's values and standards.

• Lead, coach, and mentor a team of collection agents to achieve individual and team performance targets.
• Monitor and evaluate collection activities to ensure compliance with company policies and regulatory requirements, such as the Fair Debt Collection Practices Act (FDCPA).
• Develop and implement strategies to optimize debt recovery efforts while maintaining positive customer relationships.
• Review delinquent accounts and provide guidance on appropriate collection tactics, negotiation strategies, and escalation procedures.
• Conduct regular performance evaluations, provide feedback, and identify training needs to support the professional development of collection agents.
• Collaborate with cross-functional teams, including legal, compliance, and customer service, to address complex collection issues and improve overall efficiency.

We'd love to chat if you have :

• 5+ years of experience in a credit or transactional collections environment, with at least 2 years in a supervisory or team lead role.
• Thorough understanding of debt collection laws, regulations, and best practices, including the FDCPA.
• Proven track record of achieving collection targets and managing a portfolio of delinquent accounts.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire team members to excel.
• Excellent communication and negotiation skills, with the ability to handle difficult conversations and resolve customer disputes effectively.

The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL's bonus and equity plan.

Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above.

The role is also eligible for a competitive benefits package that includes : medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range

$67,200-$80,400 USD

Let's talk about benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

For positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.

We live our culture and values every day

At BILL, we're different by design-it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values : Humble, Authentic, Passionate, Accountable, and Fun.

People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity.

We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better.

There's no limit to what we can build and where we can go from here. We'd love you to join us.

BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other.

Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from.

We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company.

We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.

Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process.

At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.

If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact [email protected] .

BILL Culture :

• Humble - We check our egos at the door. We are curious. We listen, accept feedback.
• Authentic - We earn and show trust by being real-embracing our authentic selves.
• Passionate - We care deeply about each other and our customers.
• Accountable - We are duty-bound to each other, our customers, and society.
• Fun - We wrap it all together by building connections and enjoying time spent together.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants