Information Technology Support Specialist
Genoa Employment Solutions is currently seeking IT Support Specialists / Post Deployment Specialist for a 4-5 month contract opportunity in Des Moines, IA.
This role is onsite, will require travel between facilities, and will require availability to work overtime hours.
Job responsibilities :
- Collaboration between the deployment team operations, security and customer support teams
- Responding to and resolving customer issues
- Ensuring customer satisfaction
- End-User Support efficient and responsive customer support is crucial during post deployment. Help users navigate and understand any new applications & features, and troubleshooting and resolving issues.
- Documentation updating and maintaining work documentation and service tickets
- This is a physical role that requires unencumbered mobility throughout the facility. This will include moving computer equipment and the ability to lift up to 50 lbs.
Travel is required to other locations.
- Overtime is required
- Resources will need to travel to several locations.
- Mileage reimbursement between sites 67 cents per mile.
25B Information Technology Specialist
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