WAREHOUSE AUTOMATION - SUPPORT ENGINEER

Enter Job Location Warehouse Automation - Support Engineer

McKesson Corporation - Washington Court House, OH

Posted : 1 / 17 / 2022 - Expires : 4 / 17 / 2022

Job ID : 236176182

Job Description

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

Current Need

McKesson has a unique need for an advanced level Systems Engineer with proven technical & problem-solving abilities who can drive or jump in with other teams and make an immediate impact towards providing resolutions and solutions for unusually complex technical challenges and opportunities related to automation systems & components that drive the material handling systems in a 440,000 ft2, new generation automated distribution facility located in Central Ohio.

Individuals who are passionate about technology, lean problem solving, and continuous improvement excel in similar roles.

Those who thrive in this environment typically come from cultures that have a hyper focus on customer service, and are steeped in agility, operational rigor, and accountability.

Decision making is data-informed and at times done with limited information in a brief period. This role is pivotal in supporting, maintaining, and optimizing the systems and infrastructure that support the punctual & accurate delivery of pharmaceutical products to our customers which go onward to patients.

Strong oral & written communication skills are essential. A working proficiency in the German language is a desirable skill.

Position Description

Essential Performance Goals & Objectives for first 6-12 months

Be actively engaged in the implementation & testing of various integrated systems in the new generation DC (Distribution Center) prior to go-live and able to observe, train & learn for application during this opportune time.

Establish and grow key relationships with stakeholders & 3rd parties while helping establish support & communication norms that functions within the enterprise framework of Operational Excellence.

Consistently perform and refine system health checks which include walking, standing, and climbing stairs to perform physical observations of conveyor flow & systems status.

Complete, assigned projects and tasks, support calls, troubleshooting problems, end user engagement, vendor engagement, virtual and face-to-face meetings, status updates and individual development.

Transition from a Monday to Friday 9am-5pm shift to Sunday to Thursday 4pm -1am shift after DC opens.

Areas of responsibility & routine duties inclusive of :

Problem Ownership & On-Call

Compulsive and obsessive with preventing incidents and outages

Facilitate the critical incident management / SEV1 process when outages occur

Conduct & communicate in-depth root cause analysis aimed to prevent reoccurrences

Communicate problem status efficiently & effectively both orally and in writing with various levels internal and external (VPDO (Vice President Distribution Operations), 3rd Parties, SMEs, warehouse staff and supervisors).

Leverage an intense attention to detail and the ability to isolate and identify small / subtle variances from normal function to resolve issues.

Observe, gather details, and make information visible so poorly performing automation system functions can be refined and optimized.

Ultimately participate in an on-call rotation

Infrastructure, Systems, Applications, Databases

Experience with warehouse control systems, material handling systems, automated picking machines and equipment

Demonstrated mid to high-level understanding of Windows server and desktop OSes & Active Directory

Solid understanding of relational databases, connectivity protocols, and query languages

Working knowledge of networking concepts, protocols, and tools such as OSI Model,TCP / IP DNS, DHCP, HTTP, Wireshark, VLANs, routing, switching, firewalling

Experience with hypervisor (vSphere / Hyper-V) administration and support of VM's.

Work with vulnerability mitigation and remediation across multiple operating systems (Windows / Linux / VMware)

Knowledge of Linux operating systems.

Knowledge of cyber security threats, vulnerabilities, and mitigation tactics

Ability to explain complex IT concepts in simple terms

Lift, unbox, rack servers, mount PCs and peripherals, perform cable management

Mechanical, Electrical, Conveyor & Control Systems

Gain the respect of a highly technical facilities engineering team through your technical knowledge and ability to learn fast

Applicable knowledge of PLC components, I / O Control, and networking of industrial devices

Solid understanding of electrical (low & high voltage) principles

Solid understanding of conveyor systems and there electrical, mechanical, pneumatic, hydraulic components

A basic understanding of fundamental mechanical principles

Intense attention to detail and the ability to isolate and identify subtle variances from normal function

Observation or troubleshooting of devices above ground level from a lift

Use of basic tools such as screw drivers, wrenches, ratchets, sockets

Process

Incident Management

Change Management

Problem Management

Project Management

Agile principles and methodologies

Critical Situation Management

Vendor Management

Culture & People

Thrives in a diverse, inclusive, transparent, & trusting work environment

Embraces the McKesson Shared Value System (iLEAD & iCARE)

Minimum Requirements

Typically has 7+ years relevant experience

Critical Skills

Expertise in one or more areas of IT such as Microsoft Windows administration, virtual computing administration, or networking administration

Advanced knowledge of Active Directory

Experience with setup and configuration of server and desktop hardware

Efficient and effective troubleshooting skills in a high-pressure environment

Ability to perform detailed root cause analysis

Understanding of networking concepts such as DNS, DHCP, HTTP, OSI Model, TCP / IP protocols and client-server applications

Strong troubleshooting skills of integrated multi-tiered systems and applications

Solid understanding of relational databases and DB connectivity protocols

Proven skills in PC repair, troubleshooting, deployment, and decommissioning

Basic knowledge of mechanical and electrical principles

Proven ability to work successfully with limited supervision

Excellent written and verbal communication skills in English (in person and via phone / radio) with peers, internal customers, management, contractors, and vendors.

Additional Skills

Experience with warehouse control systems, material handling systems, automation systems or equipment

Microsoft MCSE certification

Advanced virtualization systems administration skills, VCP or equivalent

Linux+, Network+, Server+ certification or equivalent

PLC Knowledge and support

Knowledge of cyber security threats, vulnerabilities, and mitigation tactics

Basic understanding of distribution and fulfillment processes

Ability to explain complex IT concepts in simple terms

Ability to manage projects & initiatives involving multiple teams and systems

Education

4-year degree in computer science or related field or equivalent experience

Physical Requirements

Ability to stand / walk for 8-10 hours per day

McKesson is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers