Job Title : Managed Care Community Connector
Location : Remote (Must be local to NY - Brooklyn, Manhattan, Queen, Bronx or Staten Island)
Duration : 3 Months
Job Description :
100% remote but team prefers candidates local to one of the 5 boroughs- Brooklyn, Manhattan, Queen, Bronx or Staten Island
MUST be bilingual in English / Spanish
8 : 30 am- 5pm EST Monday- Friday -
This is a temp- perm position.
Community Connector primary focus is to conduct Outbound calls and Inbound to Client members
Community connector tracking every month member's health condition and reporting to Case manager
Community connector is assisting Client members to be safe and happy in their community
Community connector uploading documents and assisting Case managers with task need it.
Must Have Skills :
Excellent communications skills, Basic computer skills, Professionalism and experience with speaking with elderly population , Able to fluently speak Spanish, Researching and good speed typing skills
Good listening skills with empathy
Must be able to follow directions, be self-motivated and complete project and task to due dates
Day to Day Responsibilities :
Receiving Inbound calls from Queue 2 hours per day
300 Outbound calls per month,
35-40 calls attempted per day,
15- 18 calls completed per day
Required Years of Experience : at least 1
Required Licensure / Education : High school Diploma or equivalent
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Job Title: Managed Care Community Connector. Community connector is assisting Client members to be safe and happy in their community. Community Connector primary focus is to conduct Outbound calls and Inbound to Client members. Community connector tracking every month member's health condition and r...
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