A company is looking for an IT Service Desk Technician.Key Responsibilities : Provide prompt and professional responses to usersServe as the initial point of contact for troubleshooting hardware / software issuesAccurately document user information and troubleshooting steps in the ticketing systemRequired Qualifications : High school diploma with 1+ year experienceU.
S. CitizenAbility to obtain and maintain a public trust security clearanceOverall understanding of Help Desk operations and technical phasesWindows technical skills
IT Service Desk Technician
A company is looking for an IT Service Desk Technician. CitizenAbility to obtain and maintain a public trust security clearanceOverall understanding of Help Desk operations and technical phasesWindows technical skills. Key Responsibilities:Provide prompt and professional responses to usersServe as t...
IT Field Service Technician - Seattle
Practical experience with ITMS suites, ServiceNow preferred. Excellent speaking, writing and communication skills with ability to be creativity and optimistic. We are dedicated to enriching businesses and professional firms by providing them and their principals with highly personalized banking and ...
IT Supervisor - Service Desk
The role of the IT Supervisor is to supervise the team(s) responsible for one or more of the following functions, which include but are not limited to: GIS, Network & Operations, Enterprise Applications, and/or IT Service Desk. As an Equal Opportunity Employer, we are committed to creating a workfor...
IT Service Desk Manager
Key Responsibilities:Manage incident, problem, change, and knowledge management processesDevelop and implement processes to ensure high-quality IT supportMonitor help desk performance metrics and ensure adherence to service level agreements (SLAs)Required Qualifications:Bachelor's degree in computer...
IT Help Desk Lead
As a Helpdesk Team Lead, you will be responsible for the day-to-day technical oversight of the IT help desk team at ABC Legal. Under the supervision of the IT Manager, your primary focus will be on providing Level 1 and 2 technical support to the employees of ABC Legal by maintaining a strong unders...
IT Service Desk Lead Agent
Key Responsibilities:Act as Subject Matter Expert for assigned Service Desk clientsCoach team of agents through customer requests while providing expert level customer serviceMonitor team delivery, field agent process questions, and document new processes to ensure quality client deliveryRequired Qu...
Regional Service Desk Technician - Seattle
Using excellent written and verbal communication, critical thinking and technical expertise, the Service Desk Technician will assist users at all levels of the organization by diagnosing and resolving technical issues, providing instruction on standard practices, creating new and updating existing d...
Service Desk Technician III
The Service Desk Technician III is responsible for receiving, prioritizing, documenting, and actively resolving end-user support and service requests. Service Desk Technician III to become the newest member of the Information Technology (IT) Team located in Bothell, WA. Train and continually support...
IT Service Desk Specialist I
Proficient in using IT Service Management/Service Desk ticketing tools and can effectively create/search/modify IT Incidents and Service Request tickets in the ITSM systems. Collaborate actively and regularly within the Infrastructure Services team and across the broader IT organization in order to ...
IT Service Desk I
Support will include resetting passwords, unlocking accounts, providing first response to tickets, triaging incoming tickets, gathering additional information for escalation and providing a warm handoff to higher tiers and other groups within IT. Answer, evaluate, and prioritize incoming telephone, ...