ESSENTIAL JOB FUNCTIONS :
- Oversee Intermodal Account Managers and Specialists
- Meet or exceed monthly metric goals as set by AVP and VP
- Maintain customer relationships and participate in high level customer meetings
- Oversee assigned account P&L reporting
- Interact with customer and Sales to identify growth opportunities
- Lead discussions for assigned accounts during the Elite and Service Sensitive meetings
- Drive service enhancement by working with operational management and our rail partners
- Collaborate with Customer Solutions to ensure accurate and complete on-boarding of new clients and lanes
- Ensure Account Management team is communicating to our customers proactively, professionally and strategically
- Other special projects and duties as assigned
MINIMUM QUALIFICATIONS :
- Bachelor’s degree is preferred but not required
- Five or more years of operations and management experience, preferably in the intermodal sector, is preferred but not required
- Excellent oral communication, written communication and organizational skills, attention to detail, as well as proven analytical ability
- Must possess leadership skills and have the ability to communicate effectively with all levels of personnel, customers and vendors
- Basic knowledge of accounting procedures preferred but not required
- Proficiency with MS Office software
- Ability to manage employees and assist in their progression
- Occasional travel will be required
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