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Admissions Coordinator

Admissions Coordinator

Promises Behavioral Health, LLCWorcester, MA, US
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Job Description

Job Description

Position Summary

Responsible for assessing the appropriateness of the client's financial, psychiatric and physical health condition to facilitate an acceptable admission.

Primary Duties and Responsibilities

  • Facilitates all incoming inquiries of prospective clients, loved ones and mental health / medical professionals with a sense of urgency and compassion
  • Exhibits a high level of professionalism and excellent customer service skills with each call, tour and admission
  • Obtains clinical information and other medical information (as applicable) to determine appropriateness for Washburn House
  • Assist callers in identifying the benefits of Washburn House's program as relevant to their individual situation
  • Utilizes an Intervention style approach (when applicable) to assist callers in working through ambivalence
  • Demonstrates exceptional follow-up skills with families and treating professionals
  • Prepares and facilitates all aspects of the admissions process, including all intake paperwork
  • Conducts campus-wide tours
  • Provide referral sources and prospective clients, including their families, with facility and program specific information via community outreach and networking, facility tours, personal visits, assessments and follow-up
  • Makes outbound phone calls to referents, as assigned
  • Is available days, evenings, and weekends
  • Additional duties and responsibilities as assigned.

Job Qualifications and Requirements

Education and Experience :

  • Bachelor's degree preferred or relevant experience
  • 1 2 years of experience in mental health, particularly with Substance Abuse, is preferred
  • An equivalent combination of education, training and experience will be considered.

    • Knowledge / Skills :

  • Clinical skills
  • Must be detail oriented
  • Able to work under pressure and meet deadlines as well as be flexible and dependable
  • Strong interpersonal, organizational and analytical skills
  • Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
  • Principles and processes for providing client services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction
  • Human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders
  • Exceptional customer / client service with the ability to resolve service issues
  • Knowledge of licensing and accreditation standards (Joint Commission, DHS)
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Considering the relative costs and benefits of potential actions to choose the most appropriate one
  • Ability to handle multiple priorities with a sense of urgency
  • Excellent interpersonal communication (verbal and written) and presentation skills
  • Being aware of others' reactions, understanding why they react as they do, and adjusting one's own actions in relation to others
  • Bringing others together and trying to reconcile differences
  • Listen to and understand information and ideas presented through verbal and written words and sentences
  • Utilize and have knowledge of computer systems to include : computers, fax machines, scanners, copiers, MS Office (Word, Excel, Outlook, EMR and CRM software

    • Physical Requirements and Working Conditions

  • Sitting / Standing : Extended periods of sitting and / or standing in an open office environment
  • Lifting : Raising or lowering an object from one level to another (including upward pulling) 25-50 lbs.
  • Handling : Normal office activity including keyboarding, interacting with others, participating in meetings, extended periods of sitting and / or standing in an open office environment, use of headset or telephone for extended periods of time.
  • Repetitive motion : Frequent and regular use of the wrists, hands, and fingers to make small movements such as typing or picking up small objects. Normally fine and gross motor control of fingers and hands.
  • Exposure to weather, uneven walking surfaces and office setting
  • The employee may be potentially asked to drive patients to activities
  • The potential work environments for the LAC / BHT will vary depending on planned activities
  • The noise level in the work environments will vary depending on the activity but are usually moderate
  • Duties involve potential contact with a patient who may be threatening, aggressive, and or under the influence and employee must be able to deescalate situations as needed

    • Company Policy and Compliance

  • Follow all policies and procedures as well as all local, state and federal laws concerning employment to include, but not limited to : CFR 42, PART 2 regulations and Health Insurance Portability and Accountability (HIPAA) confidentiality regulations, I-9, Harassment, EEOC, Civil Rights and ADA.
  • Interact professionally with clients, employees and visitors maintaining appropriate boundaries.

    • Must meet pre-employment and maintain all applicable state and job-related guidelines for background screening, drug tests, health screening, DMV, insurance, CPR / Basic First Aid, and license / credential verifications

    This position is required to work Tuesday through Saturday, 3 : 00 p.m. until 11 : 00 p.m.

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