Local candidates to PA, DE or MD will only be considered
Our client located in Wilmington, DE is seeking an IT Service Desk Manager to work in a hybrid role. This position will oversee the IT Service Desk operations and act as subject matter expert to provide guidance on information technology functions and operations.
Responsibilities
- Provides management oversight related to the Service Desk function
- Manages, supervises, mentors and trains assigned staff
- Invested in staff development and empowering teams to do their best work
- Design, implementation, and management of local area and wide area network, server, desktop and network administration, and networking devices such as laptops, Android, Blackberry and iPhones
- Diagnostic utilities used in a multi-platform environment
- Principles and practices of program and project management
- Train, mentor, supervise and evaluate the work of staff and motivate staff to achieve their goals and objectives
- Develop work plans and workflows and organize and prioritize staff’s work
- Demonstrate strong teamwork and team building skills
- Facilitate and lead meetings and projects
- Manage multiple projects simultaneously, organize work, and achieve goals and timelines
- Foster effective and collaborative working relationships, influence others, and build consensus with individuals at all levels in the organization
- Attendance at quarterly company-wide events or department meetings will be expected
Qualifications
- A seasoned Service Desk leader who practices and promotes exemplary customer service
- ITIL Certified
- Experienced in creating and managing KPI's, metrics and reporting
- Demonstrated ability to manage competing priorities, aligning them with department or company objectives for optimal efficiency and success
- A strong collaborator, with an ability to see the bigger picture and work toward the best solutions for all parties
- Network, PC, desktop, server, and database technology
- ITIL best practices
- At least an Associates degree in Management Information Systems, Computer Science, Business or related field
This is a hybrid role, requiring you to be onsite 3 days a week. Unfortunately, only candidates in PA, DE and MD will be considered.
This client offers excellent benefits, a strong 401k and stability.
To apply, send resumes to [email protected]
Liberty Personnel Services, Inc.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
300 Conshohocken State Road
J-18808-Ljbffr
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