Coordinator Owner Support Services

The Team

We are seeking an Owner Support Services Coordinator to join American Tower's U.S. Tower division's Land Management team.

The team interacts with landlords and resolves issues and answers questions posed by both them and employees from various departments.

Day to day you will assist with administering the team's daily functions. As a Owner Support Services Coordinator your focus will consist of answering and redirecting a high volume of calls and triaging the team's incoming email queue, including forwarding work requests to the appropriate internal teams.

You will receive, open, and distribute substantial amounts of mail and respond to certain non-tower-related inquiries.

What You Can Offer Us

• Answer a high volume of incoming calls, understand customers' inquiries, and research, respond, and / or assign forward to the appropriate team members for resolution.
• Receive, log, sort, redirect, and scan into Salesforce a large volume of incoming U.S. mail and e-mail correspondence into Salesforce and assign forward to the appropriate teams within 24 hours of receipt one business day of receipt.
• Scan and upload various documents including leases, amendments, renewal notices, landlord notification letters, vendor changes, and other correspondence.
• Other duties as assigned.

What You Need to Succeed

• Bachelor's degree or equivalent work experience preferred.
• Between 1-2 years of call center or other relevant experience.
• Administrative experience in a fast-paced office environment strongly preferred.
• Excel, Oracle, and Salesforce experience preferred.
• Effective communication, both written and verbal communication, including active listening, and a professional phone voice.
• Customer focus and adaptability to different personality types.
• Strong time management and organizational skills; ability to accomplish multiple tasks. within agreed upon timeframes in a very fast-paced environment.
• Self-motivated; able to work both independently and with a team.

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World.

Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE : AMT), Fortune 500 Company headquartered in Boston, Massachusetts.

The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success.

Come grow your career with us!

For more information about how American Tower is building a more connected world, visit americantower.com.

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.

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