SENIOR PRODUCT MANAGER - CREDIT ACQUISITION

Job Description

As a Senior Product Manager at Nordstrom, you are a key member of the Nordstrom Product Management team, championing the customer experience evolution through data-driven insights using a variety of qualitative and quantitative inputs and delivering key features, functionality, and programs for Nordstrom.

Product Management is responsible for making sure we build the right products and features for our customers and business.

To accomplish that, Product Managers plan the product roadmap and prioritize the applicable technology backlog, lead product discovery, and measure and communicate results of the feature portfolio in production, all while ensuring stakeholder alignment.

This role will focus on driving Nordstrom Cardholder acquisition through digital experiences, including but not limited to : simplification of the credit card application, compelling offer placement, landing page optimization, and more.

You will be responsible for understanding market trends in the retail credit landscape, testing digital offers and placements, supporting email and drip campaigns to drive acquisition and pairing closely with credit business to drive high levels of customers through the application funnel.

A day in the life

• Define, measure, and monitor key KPIs for product specific features
• Drive root cause analysis on KPI performance
• Evaluate competitor experiences
• Prioritize feature opportunities and develop annual backlog
• Partner with UX, Research, and Engineering on feature design
• Work with engineering during feature development to ensure feature objectives are maintained
• Develop a / b testing plan with analytics where appropriate

You own this if you have

• 5+ years of product management experience, primarily with customer-facing applications / experiences / UIs, with technology, banking, financial services or ecommerce company preferred
• Must have credit industry experience
• Experience with retail loyalty programs is a plus
• Experience supporting customer support application experiences is a plus
• Bachelors degree in math, statistics, finance, economics, or related quantitative discipline is required
• Ability to define, measure and analyze processes to identify improvement opportunities
• Technical background and understanding of software development principles, including a / b testing
• Experience pairing closely with UX to understand customer journeys, happy paths, unhappy paths and creating end to end, loyalty driving experiences
• Ability to build relationships cross-functionally with multiple teams from areas such as Analytics, Engineering and User Experience
• Strong interpersonal, oral and written communication skills

Weve got you covered

Our employees are our most important asset and thats reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including :

• Medical / Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job.

Its not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California : $114,000 - $201,500 Annually, Colorado : $114,000 - $176,500 Annually, Washington : $114,000 - $201,500 Annually.

This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / life / disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

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