As a Regional Service Manager, you will report to the Assistant Operations Manager and be responsible to monitor and manage all Service Technicians within the Region of Responsibility as well as execute all service requests received from our clients.
This role is focused on leadership of a group of technicians to execute great service and communication to customers. Normal Working Hours are flexible in order to meet the duties and responsibilities of the position.
You will become a partner with our Preferred Customers by consistently delivering exceptional solutions to both predict and prevent equipment
failure, ensuring their equipment is running at full capacity with limited breakdowns.
You will :
- Build and foster a team environment while remaining present with technicians;
- Proactive P & L management; identifying opportunities, implement execute planned efficiencies
- Meet company standards for billed hours, customer service, productivity, utilization and EBITDA goals;
- Manage regional payroll hours program;
- Improved customer and technician retention;
- Monitor personnel or equipment locations and utilization to coordinate service and schedules;
- Schedule and dispatch technicians, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs;
- Oversee all communications within specifically assigned regions;
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones and email communication;
- Grow and retain market share through management and delivery of premier customer service to address questions, problems, or requests for service or equipment;
- Prepare daily work and run schedules;
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information using ASCENT Software;
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications;
- Advise personnel about traffic problems, weather conditions, or other hazards;
- Order supplies or equipment and issue them to personnel;
- Ensure adherence to company policies, procedures and objectives within the market;
- Oversee development, retention and engagement within the market;
- Weekend and After Hours Management Dispatch when scheduled;
- Assist as Technical Dispatch contact for all Lead Technicians when requested;
- Follow safe work practices and accident prevention procedures
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
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