Our Managed IT Services Provider is seeking an experienced IT Support Technician (Windows / Azure) to handle Level 2 escalated issues.
As our IT Support Technician Level 2 (Windows / Azure), you will work closely with our clients to solve complex technical issues and provide them with reliable and timely solutions.
You will have the opportunity to work with a variety of technologies and be part of a growing team.
The IT Support Technician Level 2 (Windows / Azure) will work with the full ConnectWise suite (Manage, Automate, Control) to resolve client issues remotely from our office.
This relates to all technology, to include workstations, servers, printers, networks, VOIP systems, Microsoft 365, cloud, and vendor specific hardware and software.
This is a permanent, full-time position paying $55k $65k with full benefits, hybrid WFH schedule, 401(k), certification reimbursement, and more! At this time we are only accepting applicants with previous Managed Service Provider experience.
IT Support Technician Level 2 (Windows / Azure) Responsibilities :
- Provide Level 2 support for our clients, handling escalated technical issues related to Windows desktop environment, Windows Server, Active Directory, Group Policy, Domain Environments, basic networking principals, routers, modems, switches, M365 Administration, VMWare, Hyper-V, virtualization, Azure Entra ID, Intune, remote management tool, and ticketing system (ConnectWise or Autotask preferred).
- Collaborate with Level 1 support to ensure seamless client service.
- Monitor and maintain client systems to ensure optimal performance and security.
- Participate in regular reviews to identify areas of improvement and opportunities for advancement.
IT Support Technician Level 2 (Windows / Azure) Benefits :
- Health, Dental, and Vision Benefits
- 401(k) with 3% match
- Bi-Annual Performance Based Bonuses
- PTO and Company Paid Holidays
- Certification Reimbursement
- Regular Reviews for Advancement
- Hybrid WFH after onboarding
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