As part of the Product team, you will work with Product Managers on various projects and / or live products to assist with project related tasks and / or deliverables, 2nd Level Application Support, application training and product administration.
KEY RESPONSIBILITIES :
Assisting Product Managers in completing deliverables : prioritizing requests, reviewing
User stories and / or business requirement documentation created by Business Analyst, aid in the development of product roadmaps and creating various documentation in support of a product including training material.
- Creating / updating documentation for end-users as well as IT Support and development teams to understand the product and the business facing issues the application is addressing.
- Gathering analytics & metrics regarding app performance and usage to improve user experience and adoption.
- Support user-testing activities and provide feedback to Product Managers.
- Assist Product Manager in providing 2nd Level Application Support - triage issues and working with various teams and / or vendors to resolve issues.
- Developing and maintaining working relationships with lines of business and ensuring communication is customer focused and professional.
REQUIREMENTS :
- Technical aptitude and the ability to learn company systems, with high proficiency in Microsoft Office applications.
- Ability to obtain working knowledge of an application's capabilities to the extent that most user questions can be answered without consulting a Developer, Product Manager etc.
- Interest in the principles of Product Management and becoming a Product Manager.
- The ability to effectively collaborate with various teams by establishing strong business relationships with cross-functional partners (i.
e. support teams, project management, business relationship managers, business stakeholders, to name a few).
- Ability to synthesize various data, learnings, and research to articulate the most important and actionable insights.
- Ability to communicate key features and benefits of an application consistently across the organization.
- Excellent soft skills (active listening and the ability to empathize with the user base).
- The ability to adapt quickly.
- Investigation & diagnostic skills.
- Acceptance of ownership for assigned tasks.
- 2-3 years of customer service experience preferably supporting various products and / or projects that have released a new application to the business.
- Computer Information Systems, Computer Science or Business degree is a strong plus.
- Knowledge of Project Management tools like Workfront, Jira, and DevOps is a strong plus.
Product Strategy Coordinator
Product Strategy Coordinator needs 3+ years experience work experience that is relevant to product development. Product Strategy Coordinator requires;. Product Strategy Coordinator duties:. Merchandising management and/or Product Development. ...
Product Development Coordinator
We have a client in NYC that is looking to a Product Development person with experience in apparel. This person will be working with women’s and junior sleepwear and lounge, managing print and color approvals, coordinating and following up on testing for new fabrics, tracking and updating sample sta...
Product Development Coordinator
Product Development Coordinator. We are seeking a highly organized and detail-oriented individual to join our team as a Product Development Coordinator. You will collaborate closely with cross-functional teams, including designers, suppliers, manufacturers, and sales, to ensure the successful concep...
Product Development Coordinator
We have a client in NYC that is looking to a Product Development person with experience in apparel. This person will be working with women’s and junior sleepwear and lounge, managing print and color approvals, coordinating and following up on testing for new fabrics, tracking and updating sample sta...
Product Development Coordinator
Do you have product and fragrance development experience, and are you seeking a new job in New York? Horizontal Talent is helping a respected company recruit a Product Development Coordinator, and the role comes with an attractive hourly rate. As a Product Development Coordinator, you will partner w...
Product Development Coordinator
We have a client in NYC that is looking to a Product Development person with experience in apparel. This person will be working with women’s and junior sleepwear and lounge, managing print and color approvals, coordinating and following up on testing for new fabrics, tracking and updating sample sta...
Product Development Coordinator
We have a client in NYC that is looking to a Product Development person with experience in apparel. This person will be working with women’s and junior sleepwear and lounge, managing print and color approvals, coordinating and following up on testing for new fabrics, tracking and updating sample sta...
Product Development Coordinator
We have a client in NYC that is looking to a Product Development person with experience in apparel. This person will be working with women’s and junior sleepwear and lounge, managing print and color approvals, coordinating and following up on testing for new fabrics, tracking and updating sample sta...
Product Development Coordinator
We have a client in NYC that is looking to a Product Development person with experience in apparel. This person will be working with women’s and junior sleepwear and lounge, managing print and color approvals, coordinating and following up on testing for new fabrics, tracking and updating sample sta...
Product Test Coordinator
Preparation and distribution of the test products, supervision of the product testers in our studies, support with data evaluation for product evaluation. At Verisana, a pioneering company in the Health and Human Services sector, we are seeking a diligent Product Test Coordinator to join our small y...