Clinical Outpatient Supervisor

Job Description

Job Description

Basic Function : Under the general supervision of the Manager of Behavioral Health Services provides supervision to one or more service units engaged in the delivery of behavioral health services on an in-home and clinic setting to children, adolescents, families, or adults.

Reporting Relationship :

Reports To : Manager Of Behavioral Health Services

Supervises (Position Title) : Qualified Mental Health Professional, Mental Health Professionals, Unit Secretaries

Principal Duties / Responsibilities :

• Provides and documents formal and regular operational and clinical supervision to assigned staff in accordance with agency performance standards.
• Adheres to contractual, productivity, quality, and outcome standards set forth by the division / agency in accord with program requirements.
• Supervises staff in conformity with agency personnel policies and standards set forth by the division / agency in accord with program requirements.
• Assigns cases within agency time frames assuring the appropriate matching of clients to workers.
• Assures the scheduling of staff to meet the unit operating needs.
• Supervises all services in a manner to insure consumer and customer satisfaction.
• Maintains automated case logging, tracking systems to assure unit compliance with professional and contractual standards and assures that service and case record compliance is maintained.
• Submits and responds appropriately to unusual incidents while maintaining client confidentiality and assures that staff are trained in regard to and comply with the provisions of the Abuse and Neglect Reporting Act (ANCRA).
• Assures that clients served are provided continuity of care including referrals to community support services; coordinator of behavioral and primary healthcare;
• the development of service plans that are comprehensive, clients centered, strength-based, clinically necessary, culturally, sensitive, that maximize client's participation;

and adhere to the agency model of service delivery.

• Assures that all clients within the program unit receive the appropriate intensity and array of services to successfully meet their needs.
• Assures that all unit cases are fully Medicaid compliant including assessment, planning, documentation, closing, and aftercare.
• Demonstrates expertise in the supervision and implementation of diagnostic formulations and criteria using the Diagnostic and Statistical Manual of Mental Disorders (DSM-IV) and applicable clinical pathways.
• Maintains agency standards of professional practice, employee conduct, and assures that State and Federal regulations concerning confidentiality, Abuse and Neglect Reporting, the Mental Health Code, and other applicable regulations adhered to by all supervises.
• Serves as manager on call to unit cases as well as administrative on-call for divisional cases on periodic basis.
• Assures that unit clerical functions are provided in accord with agency and divisional standards.
• Submits regular management and quality assurance reports in accordance with the guidelines / expectations set forth by the agency.
• Conducts regular staff meetings and assures the timely and effective exchange of information, concerns, and recommendations to answer questions between staff and division management.
• Assures the unit facilities are staffed at all operating times with support personnel to answer phones, communicates maintenance problems, and assures that unit operations maintain day to day standards of health and safety.
• Serves as a member of the management team in identifying, developing, and implementing new programs to address client needs.
• Serves as a management representative to professional, community, and agency groups.
• Participates in the agency / divisional outcomes management system.
• Performs other duties and assignments commensurate with the responsibilities outline herein.
• Participates in divisional / agency workgroups as requested.

Requirements :

This position requires a minimum of a master’s degree in social work, Guidance & Counseling, Rehabilitation Counseling, Vocational Counseling, Psychology, Pastoral Counseling, or Family Therapy.

A minimum of three years of progressively responsible clinical work with children and / or adolescents with emotional / behavioral disorders.

Meets the minimum requirements of the Qualified Mental Health Professional (QMHP); and who by training or experience has demonstrated mental health supervisory skills.

The individual must be licensed / certified in their respective discipline if applicable. It is required that the individual be a Licensed Practitioner of the Healing Arts (LPHA).

This position calls for use of a personal auto, valid driver’s license and Motor Vehicle Report acceptable to the agency’s broker and verification of insurance coverage.

Mental / Physical Demands :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

The supervisor must be able to effectively establish a positive unit milieu consisting of positive communications with all levels of personnel and clients as well as fostering a team approach.

While performing the duties of this job, the employee must be able to interpret a variety of written and oral instructions, clearly speak and hear, use hands and fingers, walk, drive, and sit for extended periods of time.

The employee is occasionally required to lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Environmental Conditions :

The noise level in the work environment is usually moderate. Duties are performed in a typical office environment in addition to community locations including client residences, housing developments, schools, and hospitals like locations.

This description documents the general contents and requirements of the job. It is not to be construed as an exhausted statement of duties, responsibilities, or requirements.

The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*).

The requirements listed above are representative of the knowledge, skill and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.