Express Technician

Job Overview

Summary / Objective

The Express Technician diagnoses and performs quality light mechanical services on customer and inventory vehicles with efficiency, accuracy, and in accordance with dealership and manufacturer / factory standards. Essential Functions

• Performs vehicle inspections, troubleshooting and testing for light mechanical services to determine required or recommended repairs as required and in accordance with company policy
• Diagnoses malfunctions and performs the necessary repairs including, but not limited to, replacing parts and components as required
• Performs tire services including, but not limited to, rotate, replace, mount, and balance
• Performs preventative maintenance including, but not limited to, lubrication, fluid replacements, coolant services, oil change, filter service, and brake adjustments
• Examines assigned vehicle to determine if further safety or service work is required or recommended
• Verifies vehicle serviceability and ensure quality repairs the first time by conducting test drives; adjusting controls and systems as required
• Ensures customer vehicles are kept clean during repair process
• Contains costs by using warranty
• Evaluates service and parts options for repairs as required
• Communicates with supervisor, team leader or Service Advisor and / or Dispatcher if additional work is needed
• Aids Service Advisor as needed to write work orders, conduct test rides, and interact with the customer to guarantee customer satisfaction
• Keeps supplies ready by keeping inventory of stock; placing orders; verifying receipt of parts and supplies
• Maintains a clean, efficient work area and assists in keeping the shop neat and organized
• Documents all work performed and recommended on the repair order in accordance with operating procedures
• Understands the terminology of the automobile industry and keeps abreast of industry technology changes
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Company Code of Business Ethics and Conduct
• Understands and follow all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements.
• Maintains a professional appearance in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies

• Exceptional customer service skills
• Excellent communication skills including the ability to listen to customers and determine how to assist them
• Ability to work well in a team environment
• Knowledge of automotive systems, tools, and repair processes for light mechanical services
• Outstanding attention to detail with a commitment to quality
• Ability to use technical reference materials and technical manuals in written and online formats
• Ability to communicate technical terms to non-technical audience
• Ability to follow processes to ensure quality and safety
• Effective time management skills and ability to prioritize

Work Environment / Physical Demands

Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work.

May experience loud noise on a regular basis.

Medium / Heavy Work Will lift over 50 pounds with assistance device required and / or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.

This position will require the employee to be standing for prolonged periods of time.

This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.

This position involves repetitive motion.

This position requires the ability to talk and hear with assistance. Position Type / Expected Hours of Work

Work evening, weekend, and holiday work hours as required. Required Education and Experience

High school diploma or the equivalent and one year related experience or equivalent combination of education and experience.

Preferred Education and Experience

Associate's degree (A. A.) or equivalent from two-year College or technical school; and two year related experience and / or training;

or equivalent combination of education and experience.

Additional Eligibility Qualifications (Certification / Licenses / Registrations)

ASE Certification is preferred.